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Business Profile

Employee Benefit Consultants

Frank M Vaccaro & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefit Consultants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July,*****************************,who works for Frank M Vaccaro and Associates,withdrew ALL of the money in my wife's **** ******* retirement fund,and gave it back to her former employer,***************,claiming that she wasnt "eligible" to be in the plan,even though she had been a participant for 7 years. My wife ,***** who is very ill physically,did not have the chance to even appeal the decision,since ***************************** withdrew the money on July 12th,26 days before the 60 day appeal window closed. To add insult to injury,**** ******* charges "inactivity fees",and Vaccaro and associates refuses to close the account. ***** called yesterday to request the account be closed,and as usual, ***************************** refused to come to the phone,shame I imagine....if I stole $4600 from a woman who was physically ill,I d feel ashamed too. *********** assistant ***** refused to close the account.

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife *****'s **** ******* pension fund is managed by this company. This morning we checked her balance online and $3930 was missing.,without any explanation on the website.My wife has not received any of this money. *************************** is the woman in charge of this account at Vacaros,however she does not return our phone calls. Since my wife did not recieve any of this money ,or authorize any withdrawals,this money needs to be replaced immediately,with an explanation by *************************** as to where it went.

  • Initial Complaint

    Date:04/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am retiring early next month ,due to multiple health issues,and on April 4th,I sent my pension withdrawal application to Frank M Vaccaro's office.His office received the application on April 5th,but simply never aknowledged it.Yesterday I called to check on the status of my withdrawal,and was told by the plan administrator,*****,that I "shouldnt be in the **** ******* plan". Obviosuly that sounded rediculous,since I have been in the plan for almost 8 years now,and it was *************** who enrolled me in the plan. ***** then explained that the she was not going to process my request,and claimed that the Saker family,which owns the Shoprite where I am currently working,wants a "refund",and declared she was going to withdraw the funds in my pension plan ,and send it to them. The small amount of money in my **** ******* fund was going to be used for my medical bills. Frank Vaccaro and Associates are supposed to be representing me,and my best interests,not stealing from me to give to the Saker family.

Frank M Vaccaro & Associates is NOT a BBB Accredited Business.

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