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Business Profile

Games

Dynamite Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/9/24 I pledged $50 to help back a boardgame project for Dynamite Entertainment through the Backerkit website. The company ended up collecting $342,895 of the $50000 they were asking for. According to them they stated they were scheduled to deliver their game to their backers by July 2024. Since then, they have posted updates that the project continues to get some kind of delay. 5months ago they said the games were shipping from their factory, then they stated there were delays and then they said they shipping out in January 2025. Now recently they stated that they were given false information about shipping from their own 3 party partners. And the course of this time, they have started collecting money on another project, while this one still remains outstanding. when people have asked for a refund, there has been no response from them.

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book which was back ordered. After a year of not recieving it, I canceled the order. I have contacted their support about recieving a refund for the canceled order, which after initially responding, they have not responded to several messages over the last month

Dynamite Entertainment is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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