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Business Profile

Insurance Claims Processing

Admiral Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was injured and retained an attorney my attorney negotiationed a small settlement amount but due to financial hardships and being exhausted i made to contact with the attorney to accept the settlement ,the attorney that is representing tbis insurance company/apartments owner is refusing to give me any information on my settlement I have expressed the dire situation I am in and they do not care she refused to tell me when or how long it will take for the settlement to be delivered to me I have called the insurance company several times and nobody answers

    Business Response

    Date: 08/20/2024

    I am a claims Unit Manger at Admiral Insurance Company. I became acquainted with *************** after the handling adjuster left the company. I discussed this initially with Defense counsel on 07/11/2024. *************** was represented but her attorney was withdrawing from the case even though it was on the verge of settling. We had to wait for the court to grant that motion. 

    On 07/18/2024, I was advised  that  the court had granted that motion and we could issue  the check.  Her check  payable to her  was issued on 0719/2024 and sent  to our defense counsel, so we could get the release and dismissal signed and returned to us in exchange for the claim payment. *************** called myself  and *************************; AVP of claims several times over the the period of 07/23/24 through 07/29/2024 for updates.  We were advised by our hired defense firm that her check had been delivered to them on 07/30/24.  On 07/31/2024, *************** called me and I advised her that the courier would be delivering the check to her in exchange for the paperwork that day. She agreed and would provide the courier the paperwork we needed. Her check was in hand on 07/31/2024 and cashed on 08/01/2024.

Admiral Insurance Company is NOT a BBB Accredited Business.

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