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Business Profile

Recreation Center

YMCA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered my daughter for summer camp and attempted to cancel approximately 1 week later because she will not be attending at all. Transferring the credit is not an option as she will not be attending at all.

    Customer Answer

    Date: 03/20/2025

    The YMCA I have an issue with is located in ************, **. The ***************************, upon putting into the address this YMCA address came up.

    Customer Answer

    Date: 03/20/2025

    You may cancel this request

    Business Response

    Date: 04/21/2025

    Good afternoon,


    After reviewing the Ms. ****** account, it appears that she registered her child for 9 weeks of summer day camp with our organization.


    Ms. ***** then withdrew her daughter from 8 weeks of camp. Paid deposits were applied to the one week she is still registered for and there is an $80 credit on her YMCA account. 


    Our cancellation/withdrawal policy, which can be found at *************************************************************: Deposits are non-refundable. Deposits may be transferred between camp weeks until May 31st. On or after June 1st, no deposits may be transferred between camp weeks. Cancellations or changes between camp weeks require at least fifteen (15) days notice prior to the camp week start date. After fifteen (15) days prior to camp week start date, the entire camp fee is non-refundable. When transferring to a camp week of higher value, the difference in the deposit amount is due at the time of the transfer, and remaining balance is due two weeks prior to the camp week, aligning with the camp payment due date.? Changes to a program of lesser value will result in a credit to the * account for the difference.?No credits or refunds for unused/unattended camp days. No credits or refunds will be issued for camp closures due to inclement weather, maintenance, city ordinance, events, or other closures.?Account credit is good for use up to one year from the credit date.


    As you can see, we have followed our cancellation/withdrawal policy as stated on our website and in our Camp Handbook, which can also be found in its entirety on our website.


    Please let us know if you have any questions or we can provide any additional information.


    Best,
    *** ********

YMCA is NOT a BBB Accredited Business.

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