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Business Profile

Swimming Lessons

Goldfish Swim School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a class and attempted to cancel a day and a half later. No classes had begun. They did not allow any sort of refund. They claim that I signed a no refund contract. This is unethical and business dealing in bad faith.

    Business Response

    Date: 12/21/2022

    Please provide a brief and factual response to the complaint you received:

    Per the language in our Membership agreements (Rules, Terms, and Conditions and Withdrawal) we require a 30-day written notification of withdrawal and our terms indicate that there are no refunds, credits, or transfers. Complainant agreed to the Billing Authorization, Consent and Waiver, Rules, Terms and Conditions policies on05/31/2021, 03:10:27 AM. Complainant agreed to the Withdrawal Policy on05/31/2021, 03:10:27 AM. The exception has been made and a refund of $82.50 has been granted to complainant for the month of December and annual membership fee.

    Sent on:

    12/21/2022 9:01:05 AM

     

  • Initial Complaint

    Date:09/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We registered our child for swimming lessons. We did not require any more swimming lessons after the last class he took. Before we decided to withdraw him from Goldfish automatically without our consent they continued to enroll him in a swimming class that he graduated from and completed already and they continued to charge our credit card on file without our consent. We contacted them and asked for a refund but they said that we only can get tokens for swimming lessons. They refused to provide a refund. Thank you

    Business Response

    Date: 09/23/2022

    Whom it May ******** Goldfish Swim School response to complaint #********. Per the language in our Membership agreements (Rules, Terms, and Conditions and Withdrawal) we require a 30-day written notification of withdrawal and our terms indicate that there are no refunds, credits, or transfers. Complainantagreedto the Billing Authorization, Consent and Waiver, Rules, Terms and Conditions policies on 6/28/2022 at 1:46pm. Complainant agreed to the Withdrawal Policy on 7/11/22 at 7:55am. Complainantwas enrolled into perpetual lessons beginning 7/18/22 and submitted their withdrawal form online 9/2/22 at 10:08am. On 9/1/22, complainantwas charged appropriatelyin the amount of $110 for the month of September. The exception has been made and a refund of $110 has been granted to complainantfor the month of September.

    9/23/2022 12:56:34 PM

    Customer Answer

    Date: 09/26/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******************

Goldfish Swim School is NOT a BBB Accredited Business.

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