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Business Profile

Wigs

Wig-a-Do

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

This profile includes complaints for Wig-a-Do's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wig-a-Do has 2 locations, listed below.

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    • Wig-a-Do

      3131 Route 38 #16 Mount Laurel, NJ 08054

    • Wig-a-Do

      400 W Route 38 Moorestown, NJ 08057-3219

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:11/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my daughter to Wig-A-Do to purchase a good wig because she lost all of her hair. We were assisted my ****** and she showed us a wig that my daughter would like. She told us that it was a HUMAN HAIR AND SYNTHETIC BLEND and gave it to my daughter to try on. She told us many times that it was a blend of human hair and synthetic. I asked the cost and she did not know so she made a phone call to someone and described the wig as the blend of Human Hair and Synthetic and gave me the cost of $525.00 plus tax. Since it was a blend I agreed to pay the cost. It was the only wig we tried on.After wearing it (5) times it started to fray and velcro was not sticking. I took it back and explained it to the lady working there with Red Hair and she told me it was NOT a blend, it was just synthetic. I was appalled that it was not what we were told so many times in the store. She then charged me additional $28.00 to clean it.When I went back later to pick it up, ****** was there and I told her what the Red haired lady told me about the blend. She looked puzzled and said she needed to find the card to see what she sold us. She tried to find the index card they make for customers to see what she sold me and she could not find it because none was made. The RED haired lady made a card but ****** was still unable to find it.I showed her my receipt but no description was on it, it was blank.We were lied to and taken advantage of because we needed the wig to cover her baldness, and to give my daughter back her confidence since the loss of her hair.This store needs to understand that they cannot lie to make a sale and take advantage of people in need.

    Wig-a-Do is NOT a BBB Accredited Business.

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