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Business Profile

Hotels

EconoLodge

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Terry W.

    Date: 12/12/2022

    FIRST OFF, I HAVE NEVER BEEN TREATED SO BADLY IN MY ENTIRE LIFE. My wife and I have been staying here for the past several days and I must say that the ****** clerk is extremely unprofessional, and rude towards women and minorities. The morning front desk clerk (female) is always very polite, but the male that works nights and weekends has ALWAYS been EXTREMELY RUDE. So, my wife and I work opposite shifts, we pay daily over the phone, and doing so the keys reset. When I get off work, my wife already has her key made, so all I do is take my key to the front desk to have them reset it so I can gain access into my paid room. Well, I guess this man has a major problem with that. So today (12/11/22) I was waiting at an unoccupied front desk for about 10 minutes, when he comes in from outside. I simply asked him if he could update my key. He then goes off on a tangent and begins cussing me out saying this is not going to work. I tried to explain to him that my wife work opposite shifts, but he wouldn't let me get a word in, then "shoos" me away and tells me to get out. I then said he was very unprofessional and I will be doing a review on Yelp, he said, he didn't care and to get out! I then walked out, then walked back in and told him "all I wanted was a key, and didnt understand what his issue was, then I left. Every interaction my wife and I has had with him has been negative and unpleasant. He always throws the keys down, never says thank you or have a nice day. This motel should retrain him on his customer service skills, I'm sure the ******************** / ************* corporate office will not condone this type of behavior. Econo lodge / ************* management team and corporate office will be hearing about this incident.

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