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Business Profile

Gymnasium

CKO Kickboxing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted CKO kickboxing to cancel my membership since August 2023 and they keep charging my credit card eventhough I have text messages where they acknowledge the cancellation and confirm that they will stop charging

  • Initial Complaint

    Date:05/25/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 16 week challenge and the contract clearly states that when I have fulfilled the requirements of the challenge I am able to cancel as long as I provide the paper work to the corp from my local gym.
    I have done so and also sent the paperwork via registered post, but the getfitchallenge consultant customer support says they have not received. The post ofice says it WAS delivered.
    In the meantime, I am getting billed for each month and also havign late fees added.
    I am getting no help in resolving and I suspect they want to delay as long as possible so I have to pay monthly fees. My contract clearly states I can cancel anytime and I am not locked into a 12 month contract.
    Every week I have a back and forth with the local gym, the corp office and the customer service. the billing dept is unhelpful also.
    I have tried every means and nothing is working, so I feel that there is an unfair business practice going on. I have emails to shown I have done my due dilligence.

    Customer Answer

    Date: 06/07/2023





    Better Business Bureau:



     I am happy with the resolution. The local gym is a fabulous business but the partnership they have with Get Fit is a huge disconnect and leaves the consumer bumping from pillar to post to get anything done. 



    Regards,



    **** ******

CKO Kickboxing is NOT a BBB Accredited Business.

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