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Business Profile

Dentist

NÜVA Smile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for NÜVA Smile's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NÜVA Smile has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • NÜVA Smile

      1820 Corlies Ave Ste 8 Neptune, NJ 07753

    • NÜVA Smile

      741 Teaneck Rd Teaneck, NJ 07666

    • NÜVA Smile

      174 Main St Ridgefield Park, NJ 07660-1648

    • NÜVA Smile

      85 South Harrison St East Orange, NJ 07018

    • NÜVA Smile

      915 Elizabeth Ave Betsytown, NJ 07201-2791

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on August 10, 2024, my mother *** ********, was assisted at NUVA SMILE, located at ******************************************************, for her appointment at 12:30 noon for extraction. The staff (assistant dentist) removed my mothers partial denture in order to do the teeth extraction, and misplaced her denture, by the end of the appointment failed to give back and told my mother due to the office's mistake a new denture will be order to replaced hers, weeks gone by and we received a denial letter for coverage from ********, however the bill was supposed to be handled by NUVA SMILE billing, not throughtg my mothers insurance. September 4, 2024, we found out about the mess the office is trying to do , and they are currently not being upfront of their malpractice. We need resolution and also investigation in this matter .

    • Initial Complaint

      Date:12/13/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 11, 2023, I went to NÜVA Smile AKA Cozy Dental in Ridgefield Park New Jersey. Dr. Khaled E try to perform a coronectomy, which is a procedure where only the crown of the tooth is extracted, and the root is left in place. He ended up performing a complete wisdom tooth extraction without notifying me that he was doing so, and in the process, he broke my lower jaw. I had to go to the emergency room and have emergency surgery. The surgeon wired my jaw, and my jaw will be wired for 6 weeks. I have not able to talk, eat or work. I have been in agonizing pain and on a liquid diet. I may have permanent nerve damage/Trigeminal Neuralgia and $24,220.00 in medical bills from the surgery and emergency room visit. I am looking for Dr. E and NÜVA Smile to pay for the medical bill I now have as a result of Dr. E breaking my lower jawbone and having to have emergency surgery. Dr. E has never contacted me or return my calls, since he broke my jaw.

    NÜVA Smile is NOT a BBB Accredited Business.

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