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Business Profile

Hospital

AtlantiCare

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled and appointment for a physical for 9/24/24. I was seen by the provider for 5 minutes. When I left I checked in at the front desk and they said I didn't have a copay because it was a physical which is covered 100% by my insurance **** ***** **** ******. I then started getting bills via text for $360 about 2 months after my appointment. I called the office and they sent me to billing who said it wasn't a physical because I discussed a medical condition with the provider. They billed me the full amount of the visit because they billed my insurance company for a "new PCP consult" which is not covered by insurance. I did not have a new PCP consult, I had a physical and that is what I scheduled the appointment for. I also purposely waited 1 year from my previous physical at my old providers office to be sure it was paid by my insurance. I have called billing numerous times about this and Rye C who is the agent I have spoken with at least twice assured me, I give you my word she said, that the bills would be suppressed and I would not be sent to collections. Well of course that didn't happen and now I have been contacted by **** debt collection company for the $360. If this can't be deemed a physical because I discussed a medical condition that I was asked about then it should be billed as a sick visit and my insurance would happily pay and I can pay my copay.

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went for treatment on March 2023 and received bill in the mail a year later on May 2024. I called and was told this was in collections and there was another outstanding balance. I was never called from the company or collections. I never received these bills or calls from anyone stating these were outstanding. I reached out yesterday and was told to call back today. I went online I see a new balance but no statements or history.

AtlantiCare is NOT a BBB Accredited Business.

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