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Business Profile

Medical Doctor

Hackensack Meridian Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account number *********** I was seen in the **************** ER on 1/17/23 at ***************************; the bill has a $900 charge for an ultrasound however no ** was performed. I have been disputing this charge with the billing ***** since February with no progress. I have been repeatedly told a supervisor will call me, no one has ever called nor will they transfer me to a supervisor when I call. I have also been told each time I call (average every 2-3 weeks) that my account will reflect that it is in dispute and I will not have to make any payments until the dispute is resolved. I have received letters from HMH stating my account is delinquent & will be sent to collections if not paid in full. I immediately call the billing ***** each time I receive one of these letters, most recently on 5/3/23, and am told not "not to worry" and that it will not go to collections. This bill has in fact been sent to collections and I just received a letter from ********************** stating Hackensack is seeking full payment of $1,678.24. So now I am seeking help from the BBB in not only resolving the disputed charge for services not performed, but also in having my account pulled out of collections so it does not affect my credit report.

    Business Response

    Date: 06/19/2023

    Good Afternoon, 

    We have made multiple outreaches to the patient. We are working diligently to close out the patient's concerns and will be communicating to her what the remaining patient responsibility balance is. 

    Thank you. 

Hackensack Meridian Health is NOT a BBB Accredited Business.

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