We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Storage King USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Storage King USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Storage King USA has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This storage facility was recently purchased from Public Storage. My husband and I have two units in the building, one is for my business, and the other is personal storage from our home, as well as some of my business items.
      I received no notice of the change, until I saw a change in the monthly charge. When I called to question, the rude employee said that the old contract was no longer valid and even though I had provided them with new renters insurance/coverage for the storage unit, they charged me for the insurance that they provide.
      I was not credited back the amount charged for their insurance on my business unit, and now they are not accepting the renters insurance on the unit that has been in place for the past two years, and charging us for their insurance as well.
      I have provided the information requested several times now and they are hell bent on refusing to accept it.
      Our renters insurance is attached to our lease, which expires on August 31, 2024, but renews monthly with the payment of the rent. I provided them with the declaration page, but they were not content with the expiration date, so they charged for their insurance.
      I'm not sure if this kind of scam is being perpetrated on the other renters of the establishment, but I personally will not stand for it. The insurance charge is $12 a month. My current renters insurance, which covers outside storage is $14.50 a month.
      My business insurance also covers outside storage and was offered as a solution, but they did not return a response to me about that.
      We have 2 units: one for business, that was originally $66.12 a month and is now $88.50 a month, and the other unit which is $71.44 a month, that we were charged $83.44. The business unit is smaller than the personal unit, but somehow I am being charged more for it. This is also questionable.

    Storage King USA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.