Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house was in fired my as a contractor referred me to ****** to take him. My insurance sent me the 1st check for repair in 8/06/24 ****** have someone came to my house pick up the check without my permission. Since August 6th my check is in ****** hand. As months is going by I started asking questions. He told me, he is waiting for permit to start the project. He gave me a start date. November 15th i do not want to continue with him he lied too much i want my check back. Now he blocked my # when I called no answer

  Business Response

  Date: 12/02/2024

  ******* **** ******, hired Experience Construction to renovate their property based on the insurance scope of work provided. After agreeing to the terms, a deposit was collected, and the necessary arrangements were made to proceed with the project. The client and I met to sign the check before depositing it into my company’s account. We then initiated the permitting process with the local township, and I communicated to the client that work would commence on or before November 15th.
  We did experience a brief delay of approximately one week, which was due to issues with material and dumpster deliveries. While this was unfortunate, I ensured that the client was kept informed of the situation and was aware that we were working to resolve it as quickly as possible.
  The situation began to deviate from the expected course when ******* **** ****** requested that I allow her to borrow $10,000–15,000 from the insurance funds designated for the renovation. I explained that this was not possible, as those funds were strictly allocated for the scope of work as outlined in the insurance agreement. Subsequently, the client asked that I hire specific workers from their own personal network as subcontractors, which I also declined for similar reasons. My company adheres to strict policies for selecting subcontractors based on qualifications and experience to ensure the quality of work and compliance with local regulations.
  On the scheduled start date, we received the materials and dumpster delivery. However, when my team arrived to begin work, the client refused to fully allow us to place the materials on the premises and insisted on using specific workers from their own personal network. 
  Throughout this process, I made every effort to work with the client, maintain clear communication, and stick to the terms of the agreement. Unfortunately, the client’s demands for changes in the project structure were not feasible and led to the current dispute. In an effort to maintain transparency, I sent the client a detailed breakdown of the expenses my company had already incurred, which included costs for materials, dumpster rental, permitting fees, labor, demolitions and administration. As part of the termination process, I informed the client that I would deduct these expenses from the total amount paid and issue a refund for the remaining balance once the deductions were made. This would allow us to fully terminate the contract and ensure an equitable resolution for both parties.                                                                                                   On November 26, 2024, I emailed the formal termination letter to the client. On November 27, 2024, I sent the client a detailed payment summary along with a breakdown of my company’s expenses incurred up to that point.                                                                                         I have maintained consistent communication with the client throughout this process, and I have supporting documentation, including emails, text messages, and a call log, to verify this. To conclude this matter, I kindly request that the client acknowledge or accept the termination and payment summary by December 7, 2024. Once this occurs, I will finalize the process accordingly.