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Business Profile

Personal Injury Lawyers

Garces, Grabler & LeBrocq, P.C.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Garces, Grabler & LeBrocq, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Garces, Grabler & LeBrocq, P.C. has 13 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I obtained their services in Oct 2021 to help me with a workmans comp claim and at first my lawyer ****** ***** was great he got me all my back pay he kept in touch and let me know what was going onbut for like the past year everything changed and getting my lawyer to just call me back took me making 10+ phone calls and it sometimes took months to get a response. Then last month I got a call from another attorney at the firm. He asked me some questions and was really informative and optimistic about the last phase of the process. He said I would be having court at the end of the month (***** 2025) but he said hed be in touch with me about 2 weeks from when we spoke (so hed be calling me mid *****). Mid ***** came and went and I called once or twice, but I wasnt stressing and figured hed instead call me after my trial (he said I didnt need to be present for it). But by the beginning of May I still hadnt heard from him. In the last 2 weeks Ive probably left about 10 messages on his phone, I contacted his secretary ***** many times and I even contacted and spoke to someone at the main number. ***** did finally respond to me last week and said she would pass the message to him and have him call me, but I still havent heard from him.I just want to know whats going on with my case. Its been over 3 years and regardless of whether its good or bad news I just would like my lawyer to call me back. Even if he has no news, if he could just call me and let me know that would be awesome.

      Business Response

      Date: 05/06/2025

      *** ********,

      We are sorry for any confusion regarding communication on your case.  *** ****** took over your case in January 2025. He spoke with you at the end of March and explained that we are waiting on the Respondent's attorney to respond and that could take until the end of April. We have tried to respond to each of your messages, but when someone answers the number given, they just say Hello and hang up.  We also emailed you at the email address provided.  We want to assure you that we are on top of your case. Please contact our office when you can, and we can update you further on your case. We value you as a client and want to make sure we get the best results for you.

      Sincerely,

      ****** *******, CFO

    Garces, Grabler & LeBrocq, P.C. is NOT a BBB Accredited Business.

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