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Business Profile

Radiology

University Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment scheduled for a routine mammogram scheduled for 9AM at University Radiology **** ******* Avenue, Neptune NJ. During intake I was asked for script. I advised that I was advised one was not required for a routine mammogram. The older woman insisted that it was and that I provided one last year. That maybe, but I self-referred this year for my annual mammogram. I was refused to be seen and scheduled my mammogram on the same day at The ********** . ******* ****** ****** in **** ****** on the same day without a script.

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online appointment with the Forked River,** facility. I uploaded my ID and insurance information and received my confirmation. A arrived to have my scheduled chest x-ray performed and was advised that my insurance wasn't accepted *********** Ok, this is understandable. I asked how much the charge would be if I were to pay out of pocket. Upon checking, the receptionist told me $60. I figured as long as I was there, I would just pay.I paid, had my x-ray, and all was well. Today, I received an email telling me that I owe an additional $30, and that the price I was given was an "estimate". I did not ask for an estimate, I asked for and paid the price I was told.I must stress that all of the staff at the location were extremely friendly and helpful.

    Business Response

    Date: 07/09/2024

     

    I just received a copy of the complaint from **************.  I apologize for the confusion.

    Had ************** reached out directly we could have quickly and easily cleared up this matter.

    I have left him a message asking for a call back.  We will be waiving the ***** fee.

    Thank you for your consideration in this matter.

     

    *************************

    Site Manager

    University Radiology Lacey

University Radiology is NOT a BBB Accredited Business.

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