We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shoes

Blundstone USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order Jan. 8 and since Jan. 15 been trying to get a return label by email from them. I called customer service 3x who passed my concerns along (they told me they can’t send me a return label) AND emailed them via their website contact form 6x! Each reply is automated. It seems impossible to get a return label from them! Have no idea what is going on. Their return portal keeps replying with “Unfortunately we are unable to complete your return at this time. Please try again later or contact us here.” Don’t know how anyone can do business with them as customer service doesn’t exist.

  • Initial Complaint

    Date:01/21/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 1/9/25, received order confirmation email but order did not show up in my Blundstone.com account. Never received shipping confirmation email. Received boots 1/18 (never received shipping confirmation email, order doesn’t appear as shipped on Blundstone site). I need to return due to size. Because order was not properly processed in their system, I cannot start a return using their online return system as my order still shows up as “processing” rather than shipped or delivered. Representatives are completely unhelpful- said they were sending me a *** return label and didn’t, then continued to refer me to the returns system I told them many times I am Unable to use. I opened a ****** dispute, I still have no return shipping label and thus no refund- nearing end of their return window and no resolution can be reached. Horrible first experience and horrible customer service. Call center is staffed by remote receptionists with no answers who work with many companies answering calls and forwarding messages to Blundstone who then don’t do anything about issue. I want my money back. I paid for an item i received and want to return and Blundstone is making this impossible- insulting. Cannot reach anyone able or willing to assist.

    Business Response

    Date: 02/24/2025

    Feb 13, 2025 9:54:02 PM Complete Customer Not Notified
    A dispute has been resolved and closed. -$202.77 Transaction amount Settlement of a chargeback.. This is one of the customers who ordered through ****** during that week where customer did not receive confirmation emails, nor tracking. As such, the system did not recognize the orders shipped and we had to send call tags. Tracking shows this one was returned with a call tag and received on 1/23. I checked all the return scans the warehouse has sent me for the last 2 weeks and I do not have her in with the scans. It is possible the warehouse has not gotten to open this package, and quality checked this return yet. 

    Customer Answer

    Date: 02/27/2025



    Complaint: ********



    I am rejecting this response because:
      The item was returned with proof from ***, *****l dispute was closed in my favor after a month of me providing updates and proof of Blundstone’s mess and terrible customer service. 




    Regards,



    ****** ******** 

  • Initial Complaint

    Date:01/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #********* On 12/13, I received an email that my return was received and I would receive a refund of $386.67. I only received a refund $229.24 on 12/25.I emailed the support page on 1/6, 1/10 and 1/12 and have heard absolutely nothing. Where is my refund of $157.43?

    Business Response

    Date: 01/30/2024

    Hello,

     

    We contacted ******************************* on 1/16 by email, that we found the return and was processing the refund. Below is the email sent.


    Hi *******,
     
    Thank you for your inquiry.
     
    We apologize for the delays in your refund. We found that the ********************** the returns system and not closed out.
     
    Your refund has been processed today. It may take **** business days, depending on your financial institution, for the refund to reflect on your bank statement. 
     
    If you have any further questions please let us know. 

    Blundstone ********************************************** Representative

     

     

    Below is the refund information;

    Jan 17 **** 03:40:08 AM GMT ********************** ********* 187.97

    If there is additional information required please let me know.

    Thank you,

    ***********************;   ************

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an order for 3 pairs of boots, returned two of the 3 the next day. Received confirmation email from Blundstone that both boots were received (12/8/2023) and a refund would be issued. This has not happened. A lot of people on social media are experiencing the same thing. Order number is *********. Im expecting a refund around $400. Cannot reach them.

Blundstone USA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.