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Business Profile

Insurance Services Office

EverythingBenefits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of February 27, 2025, UKG HAS NOT PROVIDED A CORRECTED W-2 FORM FOR MYSELF AS WELL AS OTHER EMPLOYEES AT SOUTHERN JERSEY FAMILY MEDICAL CENTERS.

    Business Response

    Date: 04/03/2025

    We are pleased to share that the issue has been resolved. The error originated outside our platform, but we valued the opportunity to support our customer in achieving a successful outcome. Thank you!

  • Initial Complaint

    Date:06/12/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, May 12th, 2023, I submitted a Cobra application to EverythingBenefits. That same day, I received a "Cobra Coverage Elected" email and an "Cobra Payment Posted" email for $652.16. Because of a mixup with communication, I had to resubmit my Cobra application that following Monday, May 15th, 2023, directly to a Team Lead at EverythingBenefits. I was assured they'd expedite the application with a backdated enrollment of 5/1. I explained emotionally that my prescriptions needed to be filled, and I had appointments that needed coverage. I paid out of pocket for my medications because I couldn't wait. I then received a "Cobra Coverage Reinstatement" email from them on Tuesday, May 16th, 2023, assuring me that the coverage was again active. The payment that posted on 5/12 was then taken from my bank account on 5/16. I never once received a phone call or follow-up email from the Team Lead or anyone else that I spoke to relevant to this situation, so I assumed I was good to go. On June 1st, I received another "Cobra Payment Posted" email, and the funds were taken from my bank account on 6/2. On Sunday, June 11th, 2023, I attempted to refill prescriptions. The pharmacy called to inform me that my member ID number was showing as inactive/pending, and the carrier (Independent Health) needed to resolve this. Once again, I paid out of pocket for my meds. I called IH first thing today, Monday, June 12th, and they told me EverythingBenefits still needs to provide them with everything necessary to reactive the plan. So I reached out to EverythingBenefits once again, and they blamed the carrier and told me that I'd need to wait ***** hours for an update and that my request for a follow-up phone call "couldn't be promised" because they "typically send email updates." Even after breaking into tears, their support wasn't helpful or accommodating. Hands down the worst customer service I've ever encountered. I need this resolved ASAP!

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My termination from job was 4/15/23. I have been trying to get Cobra activated since that time through EverythingBenefits. I have paid $1263.87 in 5/9/23 & $842.58 on 5/30/23. They are asking for another *********** have yet to have coverage through Florida Blue. I have shared the urgency of coverage as I am currently being worked up for significant illness. I have had to pay for my care & medication out of pocket. Today I spoke with them again & was told they have contacted Florida Blue, it is being worked on & I have to wait for an email stating I am covered. This is the same answer I have been getting to my emails & calls for over a month. On Monday 6/5/23 I was told it was escalated & I should be covered by Wednesday. Today I was told they have no idea when I will be covered. I "just have to wait.". They said they would not make a further call now to Florida Blue to find out. This is unacceptable. I needed the coverage on 4/15/23 and have been more than patient. This is an immediate need that is being taken lightly.

    Business Response

    Date: 06/21/2023

    We are in receipt of BBB Complaint ID ******** by ************************** 

     

    We are pleased to report that this matter has been resolved directly with Mr. ***** as of June 20, 2023.  Specifically, we addressed Mr. ****** concerns in a timely fashion and facilitated appropriate review with third party insurance carriers and administrators which are responsible for this matter and are outside of the control of EverythingBenefits.  The consumer acknowledged the resolution and indicated the resolution to be satisfactory.

     

    We appreciate the opportunity to address the consumers concerns and we understand this matter to be closed with appropriate resolution by EverythingBenefits.

    Customer Answer

    Date: 06/21/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

EverythingBenefits is NOT a BBB Accredited Business.

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