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Business Profile

Aircraft Charters

Air-India

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aircraft Charters.

Complaints

This profile includes complaints for Air-India's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Air-India has 2 locations, listed below.

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    • Air-India

      Newark International Airport 24 Terminal B Newark, NJ 07114

    • Air-India

      24 Terminal B-3, Newark Liberty International Airport, Newark, NJ 07114

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/18/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Travel: 1/3/2025
      Origin: Mumbai (BOM)
      Destination: Newark (EWR)
      Airline: AirIndia
      Flight#: *****
      PNR: ******
      ETK: ***************
      Amount paid: $2369.57 for roundtrip between EWR to VNS

      Dear Sir,

      I book this flight showing nice facility and a new flight from airport BOB to EWR. I was onboarded the flight which had broken on chair all around. The flight had no entertainment system working, no entertainment. As per airline they had to change this flight due to an unexpected problem. The flight they onboarded me had passengers from Delhi and they were able to accommodate everyone from Mumbai as well, showing they changed this flight for their benefit and more profit as they might not having enough passengers from Mumbai. Otherwise, they can't mix passengers from two locations if they were fully occupied.
      This travel was very painful 16 hours for me the seat I was giving was broken and was pushing me forward instead of inclining. The flight had no entertainment system working and without these basic facilities I was forced to do just sleep on this flight for 16 hours. This is very unhuman practice for this business that for their profits they are forcing customers to take another flight which is not having any amenities/service working properly and treating like passengers are sheep and goats who they can put in any flight feed them and they are done.
      I complained the airline about the situation and in return they tried to offer me 6000INR. This money is not even $100. surprisingly they charge customer in USD and offering compensations in INR. I believe they should refund me at-least 50% for this flight. Kindly help me take this claim and help me expose these unethical business practices so other people are not forced to suffered with such traumatic experience.

      Thanks,
      **** *****

    • Initial Complaint

      Date:08/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booking Details:Booking Reference #: 39Q4G2 Flight: AI 191 Route: BOM to EWR Original Departure Date: 18 Aug 2024 I had a confirmed booking on the above-mentioned direct flight. However, on August 6th, I received an email (Please find attached) and a WhatsApp notification informing me that my flight had been canceled and that I was rebooked on a flight for September 8th, more than three weeks later. Such a delay was highly impractical, and no reason for the cancellation was provided.I immediately contacted Air India customer care on August 6th. Unfortunately, the representative ******** Call Ref # ********) was unable to rebook us on any direct flights near our original travel dates. Instead, we were offered an alternative itinerary that:1. Departed a day earlier than planned,2. Doubled our travel time with a connecting flight,3. Required us to manually transfer our baggage during the connection.As a result of this rebooking:1. We lost a valuable day that could have been spent with our family,2. We endured a journey twice as long as initially planned,3. We faced the inconvenience of a connecting flight and manual baggage handling.To add to our frustration, I later discovered that the originally booked flight operated as scheduled. Please find attached the screenshot of the flight status. When I raised this issue with the **************** team (***********************) at **************, He agreed with us and advised us to lodge a complaint online.I feel betrayed by Air India and extremely disappointed with how Air India handled this situation. The cancellation of my confirmed booking without a clear reason, followed by the operation of the originally scheduled flight, is unacceptable. Given the inconvenience and distress this caused my family and me, I am requesting full compensation for the trouble and inconvenience we experienced due to this mismanagement by Air India

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me, my wife and two sons aged 8 and 1 were booked on the flight from JFK Terminal (New York, USA) to New Delhi with ** 102 for 23rd Dec, 2023. The ticket numbers are *** **********, *** **********, *** ********** and *** ********** respectively. On Dec 22nd morning the flight was notified as cancelled. We rebooked to the only other flight av**lable on Dec 23rd to Delhi through San Francisco **rport. The **r India call service booked us the connecting flight through ****** ******** from Newark flying on the morning of Dec 23, 2023.
      The ****** ******** ****** subsequently got delayed and resulted in my family of four missing the flight ** *** from San Francisco. The multiple attempts to **r India call center f**led to get an alternate booking. On arrival to San Francisco **rport, we were rebooked on flight ** *** which was 10 hours later.
      During checkin for flight ** *** we were informed that the ticket for my 1 year old son has not been issued. Despite arriving four hours earlier for the checkin, we were forced to spend the majority of our time haggling for the ticket and the seat for our son on the flight. The flight ** *** arrived in New Delhi on Dec 25th morning (more than 18 hours later than the original ticketed booking). 
      On arrival at the Delhi **rport, the 6 pieces of the luggage was found missing. We immediately filed the missing baggage report with **r India. The luggage items were found by **r India on December 27th.
      On the return flight on Jan 9th, once ag**n the **r India flight ** *** got canceled less than 24 hours before the departure without any notification. We contacted multiple **r India call agents to get an alternate booking. **r India call agent rebooked to ****** ******** flight arriving more than 12 hours later than the original booking.
      We suffered physical, mental, emotional and financial stress. **r India has denied request for refund of full ticketed price of $8,615.

    • Initial Complaint

      Date:02/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. I would like to describe my experience with Air India flight taken this time. My PNR is ******. In bound flight in Dec 2023, from EWR to BOM, where screen was not working in 14 hours of journey. I requested staff to provide either wifi so i can work on my laptop or provide suitable seat. if not available then provide upgrade seat. No any options were given and finally i received only apologize statement for 14 hour flight. when i reached my final destination, I approached Air India team about this issue and received INR 4000 compensation to use in return flight. In Jan 2024, during return flight from AMD to BOM, at airport, my voucher was not allowed to use due to different reasons of denial- such as server is not working, not able to see flight seats etc. My voucher is unused and expired in one year where i have no plan to travel within timeframe.
      2. Next, from BOM to EWR flight, the flight is delayed one hour with no reason and at ewr airport, i waited almost long enough for baggage then team informed us that our baggage are missing. My both 23kg baggage have not received. Due to delay i missed my meetings. I have filled PIR form (attached herewith) and after 5 days my bags were delivered to my address. One baggage was completely broken and inside some clothes got coloration due to spilling of broken snacks bags. 3. There is misguided by air india airline for baggage. I received email that my baggages were checked in for BOM to EWR but those were loaded to delhi. So, those are misleading information by airline. I am attaching all details for proof. Since 30 days, regularly connect with airline team and no reasonable compensation has offered, instead they closed all cases. This is unacceptable and frustrating for spending 30 days time and yet no resolution. I requested 250 USD compensation with details (few compensation as per airline policy). requesting to support to resolve at the earliest.

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please refer to my earlier BBB complaint number #********. I have still not received the refund.

    Air-India is NOT a BBB Accredited Business.

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