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Business Profile

Building Materials

Newark Flooring

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came into Newark Flooring to purchase Luxury Vinyl Plank Flooring for my new apartment. My major concern was making sure that it was scratch free as I have a dog. ******* assured me that the flooring would not be marked. I have a 9 year old senior dog who moves from the sofa to floor and it is just my husband and I who live in the apartment. We have the flooring just over 6 months and I notice all these scratches all across the floor. I reach out to ******* and after corresponding back and forth for a solution or refund- he claims it is not his fault that my dog scratched the floor and the manufacturer will not cover it.I was told this was a scratch free floor. If it was not- I would not have purchased the flooring. Emails have been going back and forth since October and my most recent email was sent 1/16/24 with no response. I was ill advised to purchase a product which did not cater to my needs and it is unfair and unjust to be treated this way. Thank you for your help.

Newark Flooring is NOT a BBB Accredited Business.

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