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Business Profile

CPR Certification

Brooks CPR Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPR Certification.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for a BLS (Basic Life Support) course that was a condition of employment. I paid my $83.00. The class was cancelled by this company due to low enrollment but I was not notified of this until I called them because no one showed at the site. I requested a refund and was told that I would receive it within 1-2 business days. It's been over a week and nothing. They are not responding to emails or phone calls.

    Business Response

    Date: 01/11/2023

    Client was granted their certificate

    Customer Answer

    Date: 01/11/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

  • Initial Complaint

    Date:10/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a registered nurse and I completed a cpr course in June 2022. I received the *** certificate of completion via email. I missed placed the certificate and in need of it for a new job. I called the company to explain my situation and ask for a replacement card and they just hung up on me and refused to answer my calls. I called from another number and he picked up the phone and when he realized it was me he hung the phone up again. I need this information for a new job and I will not be hired if I dont have the *** certification to present to my employer. I need this asap or I could lose my job.

Brooks CPR Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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