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Business Profile

Disability Insurance

Matrix Absence Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Disability Insurance.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Getting delayed on *** payments for no reason. I broke my arm on 2/23/****. I went to my orthopedic doctor on 2/26 and he wrote me a note that I'd be out of work for 3 months. This company seems to be completly ignoring my doctpr's note. I attached what the doctor filled out.

    Matrix gave me 6 weeks of *** and stopped. Doctor faxed them more paperwork on 3/11 and since then I'm not getting paid. They need 5-10 business days to review documents.
    Meanwhile, I have a broken arm and I'm not getting paid which is difficult.

    I called a matrix higher up, Laura who is supervisor of the person working my claim.
    I ws told today that I'll only get paid up until my next doctor's visit for now. THis is Matrix's policy?? They need more notes. I mentioned the initial 3 months note. She didn't even seem to know that my arm was still broken and it was just a general frustrating call. She was debating about how much function I have, and it's like, "my arm is still broken".

    Looks like I am going to wait weeks again to get paid.
    I have a doctor's note that said I was out of work for 3 months which seems totally useless. I WANT THIS PAPERWORK TO BE RECOGNIZED! Since the attached file, I've had surgery because my bone wasn't healing correctly. If anything , I've had setbacks and likely witll be out even longer than the initial plan.

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filde FMLA for my wife that has cold rook her to Doc the day i had to work was told by my boss this quilfy for fmla Matrix denide it , they den8de it when my wife had covid as well and she was I bad shape doc said she can't be left al9ne till she ok

  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took short term disability leave and FMLA leave from the dates of 06/26/2023 to 07/10-2023. I am owed short term disability payment from Matrix and every time I try to get into contact with this company I am transferred to another person and always end up getting voicemail and nothing resolved about when I am getting the money I am owed.

Matrix Absence Management is NOT a BBB Accredited Business.

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