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Business Profile

Discount Stores

Save Smart Stores

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a backpack for travellers because I needed a bigger backpack to carry some books and a safety helmet. Literally for more space. It was supposed to carry heavy loads. Something around 3 weeks later the hanger damaged and I couldn't use the backpack anymore. I went to store to see what could be done and they said they couldn't do anything without a receipt and I said it was paid by card so it was easy to track. Also, they said they couldn't do anything in this case because they wouldn't be able to return it to seller and they would be with the loss if they replace the product. It means I paid for a heavy duty backpack that doesn't carry three books and a safety helmet. I didn't want money back. I just wanted another backpack because I need it 5o my work.

    Business Response

    Date: 01/20/2023

    Our return policy says 20 days with receipt in an original package. If customers have no receipt, it is not possible to determine the date of purchase. We are not keeping any personal credit card data at our location because of customers' safety. If the item was good for 3 weeks, it shows we did not sell him the defective item. It might have been misused or overloaded to break the handle. Unfortunately, at this time, we will not be able to give him a refund or another backpack.

    Customer Answer

    Date: 01/24/2023


    Complaint: 18722308

    I am rejecting this response because:

    The backpack was purchased on 6th Decembet with the purpose of having more space for three books and a safety helmet. This isn't weight enough for one of the hangers to damage as it did. In this case I can assume that the material is of bad quality. Anyway, the point is : I paid f32 dollars for a heavy duty backpack, the backpack simply damaged after a little more than one month of use and the owner, a person of bad faith based on how it's behaving, doesn't want to move forward to who is responsible for.




    Regards,

    *********************************

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