Business Profile

Electric Companies

PSE&G

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Complaints

This profile includes complaints for PSE&G's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

258 total complaints in the last 3 years.
72 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I disconnected PSGE service on 11.29.22 and PSGE hasnt mailed me a check for the amount of ******USD as I overpaid with the equal payment plan. It has been almost a month since today is 12.27.22. Ever since they said theyd mail me a check within 5-7BD but I havent received it. I called several times and they said I should get it by mail but now PSGE says my account is locked. I closed my account and disconnected service and that credit should be refunded to me. Please assist. Thanks.
Business Response
Date: 12/27/2022
Customer Relations contacted ******************** on 12/27/22 and apologized for her experience. It was explained that when there is a credit balance left on an account when it is closed, the policy is to wait a period of time (60 days) to allow for any additional debits, etc., to be processed. That is why she had not received any check yet, as the 60 day threshold had not been met. However I advised the customer that we would have the refund check (in the amount of $231.14) issued and sent to her. Her mailing address was verified as well. Advised the customer to allow approx. 2 days for the refund check request to be processed. Customer has my direct contact information and will contact me if she hasn't received anything by end of next week.
Customer Answer
Date: 12/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:12/26/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Landlord WorryFree contract with PSE&G under Account Number **********. This is for ********************** at my tenant's unit at ********************************************************* (it is a two-family house - I live in one unit and rent the other unit to a tenant). I've had this WorryFree contract for about 10 years. On 12/20/22, my tenant notified me that his furnace was leaking. Since I have a WorryFree contract, I reached out to PSE&G to come assess the problem and make the repairs. They sent a field service technician on 12/22/22. The technician stated that he could make the repair, but that he can't find my address (47 Grant Ave) in their system, and that my account number is tied to a different address (217 *****************.) on the other side of town. He said that there is nothing he can do (because he can't locate my address in the PSE&G system) and that I would have to pay out of pocket over $800 for the repair. I've had this contract with PSE&G for close to ****************************************************************** their internal system. Unfortunately I have had no luck trying to escalate this situation with them, and I need to have the repair made before my tenant's heat completely stops working.
Business Response
Date: 12/29/2022
A Customer Relations Consultant spoke with Ms. ********* on 12/29. She advised she received a call the previous day advising the corrections to the account had been made. I apologized for her experience and the delay in getting the corrections made. The correct meters were confirmed by an investigation previously and the information provided to the correct department, there was just a delay in correcting the service address information in our system. Customer indicated she needed nothing further at this time.
Initial Complaint
Date:12/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/16 - new boiler inquiry and estimate received.9/21 - called **** and paid new boiler in FULL, confirmation# rcvd.9/30 - boiler replaced by ****.11/13 - noticed a credit on our bill and realized we were put on a payment plan for the boiler. Emailed **** through website to correct as we have already paid in full.4 business days without response, this is their standard we will get back to you period.11/15 - called **** to rectify, customer ********************** man claimed he removed our credit and put it towards the boiler in full - when we hung up, the account looked to be corrected.11/16 - a day later, $9,800 CHARGED TO OUR BANK FOR A BOILER WITHOUT OUR AUTHORIZATION. We have now paid $10k TWICE to **** for 1 boiler.11/21 - checked back into **** and noticed the charge.. called to rectify again. Were told we now have to file a claim through our bank to get this money back as quickly as possible. Were also told our account would be monitored and we would get a call back. To this day, no response. Almost $10,000 taken out of our account - all within the holiday period of the year and 2 months after we paid in full for and received a new boiler. This could have trickled into a series of terrible events, ie: overdraft, negative amounts, fees. We are still working with our bank processes to get our money back to this day on 12/7. And I've emailed through the **** site a few times now - no response or care to help rectify or compensation. There is serious loss of trust here.
Business Response
Date: 01/18/2023
Customer paid boiler in full. Customer was on ************* ****** billing at the same time. Boiler payment went through twice. One boiler payment was put back into customer bank account on 12/9.
Initial Complaint
Date:12/01/2022
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a report about a month ago regarding PSEG billing practices. I was able to set up a payment arrangement and when I was contacted by PSEG o questioned why they would decrease my monthly equal payment plan for this upcoming year if I had to pay an $1800 difference from last year.We agreed to increase my monthly EPP to $150 from the original $80 per month and with the payment arrangement for the $1800 owed I am to pay $290 per month.Why am I reviewing my bill online to see I am being charged $533 for this month?! I have had patience with PSEG but not anymore. Have any of the conversations I have had with their customer ********************** reps been documented? Why is there still an error with my bill?I WANT IT CORRECTED IMMEDIATELY!
Business Response
Date: 12/20/2022
Called ******************** on 12/2 12/6 and 12/20 and left a message on the answering machine. ******************** is on a 12 month DPA to pay off the balance of $1595 (first payment $143.25 and 11 equal payments of $132) The *** was increased to $150. The current bill of $533.24 is

$150 for her ***

$143.25 for her first installment plan

$239.99 for electric supply
Customer Answer
Date: 12/20/2022

Complaint: 18488076

I am rejecting this response because:

THEY ARE LYING AS THEY NEVER CONTACTED ME OR LEFT A MESSAGE. I HAVE LISTENED TO EVERY MESSAGE AS I WAS AWAITING THEIR CALL!
Also, when I spoke to the representative on 11/4/22 to set up my payment plan, they asked me about the third party energy supplier and I confirmed that I wanted to immediately change back to PSEG as my energy vendor. Was that completed?

Regards,

***************************
Initial Complaint
Date:11/17/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PSE&G started replacing all of the gas meters in my area over the summer of 2022. They came and dug up the road in front of my house *************************** Street South). Once all of their work was done, they left the road with a huge pothole/ditch that now, whenever a truck drives by, which is about every 5 minutes, it feels like my whole house is going to come apart from the shaking/vibrating and makes a loud banging noise that sounds like the truck just ran into a wall! All of my windows shake, and I've even had pictures come off my walls! I sent an email to them in October 2022 and received (after 3 weeks!!) a form letter saying that someone will respond back to me and discuss the matter. Nobody ever did so I sent another email. No answer as of yet. I would just like someone to come and fill the pothole, fix the street, whatever they need to do to make it like it was before they messed it all up.
Business Response
Date: 11/21/2022
Customer Relations contacted ******************** on 11/18/22 and apologized for her experience. The matter was escalated to *************************** and a supervisor contacted her the same day. The customer informed the supervisor that the issue is the trench that runs from Woodbridge Ave onto Garden St. The trench has sunken causing a slight dip in the road in which large trucks travel on. The supervisor advised personnel would be out that day (11/18/22) to level out the trench and any other place where it needs to be repaired. This should resolve the noise issue. The supervisor also gave the customer his direct contact number in case there were any other issues. The customer was satisfied with the response.
Customer Answer
Date: 11/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
Date:11/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Washer/Dryer combined unit which makes noise when it is running, I registered Worryfree service through PSE&G on 10/22/2022, and made an appointment on 11/7 for repair. The technician came and decided that one of the springs is broken. He told me to wait a call with estimates on part and labor. I received call and being told that the parts is $125, the one-hour labor is $312, plus tax. I called ************ Worryfree service and asked why the labor fee is so high, they passed my question to tech support supervisor who called me back. He told me that I was registered Washer Worryfree in middle of May but cancelled in middle of June, therefore I shall not be able to register the service after one year. I explained to him that the previous registered Worryfree did not provide any services, only collected the monthly fee from me. Then he told me that since I just registered service last month, therefore have to pay all the part and labor to fix the spring. I told him that I am willing to pay the fee, but dont know why one hour labor is so high $312? He said that this rate is set by Board of Public Utilities, and implied that I am a cheap customer. I explained to him that I have two PSE&G accounts for two houses in **: ********** & **********, one for 23 years and one for 32 years, both accounts has at least one Worryfree appliance item paid every month for the past 30 some years and total will close to $6000 with very limited checkup services I received, therefore I do not agree with the cheap costumer insults, but only as a loyal customer ask if you consider give me some discount on the high hourly labor rate, he said that this is set by BPU which cannot be changed. I told him that I will try to verify the rate and get back to him. I went online, called *** in *******, **, but no way to verify this hourly labor rate. Therefore, I am writing to you asking help as a consumer, since I feel being treat unfairly in this situation.
Business Response
Date: 12/12/2022
Customer purchased WorryFree washer contract on 5/30/2022 and cancelled it on 6/12/2022. WorryFree contracts cannot be re purchased until after 12 months. Contract program is not designed to be purchased and cancelled according to when the appliance becomes inoperable. Using the online account, customer purchased another washer contract on 10/22/2022, effective 11/5. Terms and conditions of the WorryFree contract state on page 6 that the appliance needs to be in good working condition when the contract becomes effective. Customer scheduled appointment using online account on 11/4, before the contract effective date. Customer cancelled order the same day, and rescheduled another appointment on 11/5. Shows the appliance was not working the date the contract became effective, per Terms and Conditions. Pre-existing condition, not covered. Tech arrived on 11/7. Ordered parts and customer was advised they will not be covered due to pre-existing condition. Customer feels charges are too high. This is an optional competitive service. Customer can shop around and have a private contractor make the repair. No price reduction. Called customer. LM
Customer Answer
Date: 12/16/2022

Complaint: 18400624

I am rejecting this response because - please see the notes in the quotes between the response:
Customer purchased WorryFree washer contract on 5/30/2022 and cancelled it on 6/12/2022. WorryFree contracts cannot be re purchased until after 12 months. Contract program is not designed to be purchased and cancelled according to when the appliance becomes inoperable. Using the online account,(I always use online account to purchase / arrange services, I do not understand what this means) customer purchased another washer contract on 10/22/2022, effective 11/5. Terms and conditions of the WorryFree contract state on page 6 that the appliance needs to be in good working condition when the contract becomes effective. Customer scheduled appointment using online account on 11/4, before the contract effective date. Customer cancelled order the same day and rescheduled another appointment on 11/5. Shows the appliance was not working the date the contract became effective, per Terms and Conditions. Pre-existing condition, not covered. Tech arrived on 11/7.Ordered parts and customer was advised they will not be covered due to pre-existing condition. Customer feels charges are too high. *********************** Manager used so called BPU labor price of $312 per hour which cannot be verified, and he refused me to negotiate a reasonable hourly labor rate while I am still a legal customer under contract, it is not a fair business practice!) This is an optional competitive service. Customer can shop around and have a private contractor make the repair. No price reduction. Called customer. LM (I want the ******************** to know what was happening to me as a loyal customer for PSE&G Worryfree program)

Regards,

*******************
Business Response
Date: 05/03/2024
position remains the same
Initial Complaint
Date:11/04/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill for $1,595 for my Equal Payment Plan. My meter is in the backyard and my meter was not read.Two years ago we were charged $2,000 for our Equal Payment Plan and we paid it. PSEG determined we were overcharged and credited our account $1,800.I am demanding my meter be read and the bill be corrected.I also just received a letter from PSEG stating my new monthly equal payment plan is $73. How can the new payment plan be reduced by $10 from the previous year; however, they are charging me $1,595 for underpayment?PSEG needs to correct its fraudulent billing practices and actually read customers meters. We have loved at our residence for 17 years and suddenly PSEG employees cant come into our backyard to read our meter?Do better!
Business Response
Date: 11/11/2022
Spoke with ******************** on 11/7 and advised customer that her electric meter is being read each month. She is being billed for actual consumption. ******************** was also advised that her EPP is based on her usage with PSE&G, she is being billed for supply by her TPS. At this time ******************** *** has been increased to $150 at her request. ******************** has also requested to be dropped from her TPS ************** Holdings, LLC. ******************** was advised the difference of $1326.26 has been placed on a 12 payment arrangement.
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted PSE&G to complain that my bill in the amount of $218.89 was too high for the period covering 6/15/2022 to 7/15/2022. They asked me to send a picture of the meter and I did. They adjusted my bill to $97 after they explained that the meter was being read manually and the meter reader transposed the numbers that were submitted to PSE&G. I was on vacation from July 30/2022 through 8/28/2022 and upon my return got the next bill in the amount of $364.72 for the period covering 7/15/2022 through 8/15/2022 which was not remotely possible since I was away. I called up PSE&G again to dispute it and insisted my meter be replaced so that we could avoid any more issues. I was told that I would be placed on a list to have my meter changed and that my account would be adjusted within 2-3 business days with a new bill sent to me. After about a week, I called back again to say that I had not gotten an adjusted bill and was told that the meter had been replaced on October 11 without notice to me. I insisted the $364.72 was not correct and asked that the meter be tested because it is obviously defective. I was told that I could not do anything about it because according to the meter, the amount consumed was correct. The next bill I received for the period covering 8/13/2022 through 9/14/2022 was $93.64. The bill after that for the period covering 9/14/2022 through 10/13/2022 was $48.03. How is it possible that the month I happen to be away my bill is exorbitant but yet when I am at home, it's quite low? The only explanation is that the old meter was defective towards the end prior to it being replaced after I complained that something was wrong. I logged into my PSE&G account today (11/2/2022) and noticed there was a letter dated 10/31/2022 that is notifying me that a new meter was installed at my home and that the old meter that was removed was tested on October 25 and found to be accurate. There is just no way this is possible when looking at my account history. Thank u.
Business Response
Date: 11/10/2022
Customer receives gas and **********************************************. On 6/14/22 the electric meter was misread and customer received a high bill. The customer submitted a picture read to ********************** and the bill was cancelled and rebilled correctly using the picture read.

The picture read submitted by customer on 7/15/22 was *****. Customer then provided another read on 7/22/22 - ***** and an actual read was obtained on 8/15/22 - 91870. Customer was billed for **** kWh of ************************* at a cost of $364.72.

The electric meter was changed on 10/10/2022. The read was verified at removal and again at the time of the test on 10/25/2022. The meter tested accurate at 99.060%. Based on the meter test results, the billing is correct. Test results were provided to the customer on 10/31/2022.

Company spoke with the customer 11/10/11 and confirmed the billing is correct. ******** was offered a 25% credit to resolve her dispute. She accepted the offer and her account was credited.
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Worst Customer **********************. Just moved in a year now, I have a hot tub, pool, kids, parents, naturally I use my dryer almost everyday. I decided to purchase a worry free plan, I thought it may be worth it given the amount I use my dryer from wet cloths and towels from the hot tub year round plus kids cloths. after about 20 days from having this service contract something happened where the heat stopped working everything else works perfectly fine.. I figured maybe it has gotten cold out or lint. I tried cleaning it. luckily i had this worry free contract which clearly states in the fine print it goes into affect after a 15day wait period. so once I notice this of course why would I deal with the problem myself when I am "worry free". Setup an appointment on the 24th had a technician come out said the control board is no longer working. NO idea how, they don't know either. but they tell me its not covered because its to soon in the contract I got. I call the parts department they are very rude, have no idea what the part is one representative tells me it will cost ******, Get transferred about 3 times, speak to another representative "Dishal" who tells me I have to wait 1-2 days the part has been sent out and I will get a call from repair department. Repair department calls says Part will be ******. I said it should be covered in my repair contract. They said no I have to call Pse&G. I call them speak with *** who I ask whats going on. He says im suspicious that Im using my warranty service so soon and he's not going to cover it and its $208 labor for first 40min.. I said who can I speak to about this issue. He said he wont give the number for supervisor. said he will email him to call me. I speak with Johnnatan Coppecia(supervisor) who says how many months has my dryer been broken, told me Im a liar and starts putting words in my mouth and then says its ****** parts and $312/hour labor. called me suspicious and said they will not cover it and then hung up on me.
Business Response
Date: 11/04/2022
CUSTOMER RELATIONS HAS SPOKEN TO ************** AND ADVISED THE INVESTIGATION INTO THE MATTER FOUND THAT HIS ***** REPAR WAS EXCLUDED FROM REPAIR BECAUSE PER THE APPLIANCE SERVICE SUPERVISOR, THE REASON HE PROVIDED AS THE PROBABLE CAUSE FOR THE DAMAGE/ISSUE WITH THE ***** WAS DUE TO A POWER SURGE, WHICH IS NOT COVERED AS PER THE ***** & CONDITIONS OF THE PROGRAM. IN ADDITION, THE COST OF THE REPAIR WOULD EXCEED THE COST OF THE CONTRACT. REGARDING WHETHER OR NOT THE ISSUE WAS CONSIDERED A PRE-EXISTING CONDITION , THE CUSTOMER IS ********** WAS NOT, BUT BASED ON THE SUPERVISORS ASSESSMENT OF THE SITUATION HE ADVISED THE CUSTOMER HE BELIEVED IT WAS. THE CUSTOMER'S CONTRACT FOR THE ***** HAS BEEN CANCELED AT THIS TIME. HE HAS ONLY BEEN BILLED $8.63, AND THAT HAS BEEN CREDITED BACK TO HIM. IN ADDITION, HE WAS ALSO GIVEN A CREDIT OF $25 IN THE INTEREST OF GOOD CUSTOMER RELATIONS DUE TO HIS OVERALL POOR EXPERIENCE. THESE CREDITS WERE GIVEN WITH THE UNDERSTANDING THAT THE CUSTOMER STILL DISPUTES THE ************************ FINDINGS AND THAT HIS ACCEPTANCE OF SAME DOES NOT MEAN HE CONSIDERS THE MATTER RESOLVED AND WILL NOT PRECLUDE HIM FROM CONTINUING TO DISPUTE THE MATTER. d
Customer Answer
Date: 11/07/2022

Complaint: 18316611

I am rejecting this response because:

The appliance service supervisor is saying its due to a power surge because he said does not want to replace the part because of the cost outweighing the service contract, when the technician who was on site looking at the dryer did not even mention a power surge as even a possibility of the control board being damaged. Since the ongoing process and me speaking with Customer Relations I have found out that they would rather cancel my contract then fulfill the contract that was in affect and wouldn't even bother to try to solve this matter. I have called a technician and paid out of pocket to replace the "control board" which is what the technician said was defective in the first place and the supervisor is claiming is due to a power surge, and in fact this control board is not even the cause of the heat not working on the dryer and nor is the control board I currently have damaged in anyway. This would lead me to believe PSE&G would further fulfill there part of the contract and send a technician out to actually determine the true reason for the dryer heat not working rather then cancelling their "WORRY FREE" contract to not have to deal with the issue at hand since the two reasons stated for cancelling the contract don't even apply since the control board is not even the issue at hand. A $25 credit which was first initially rejected by me was eventually applied and accepted solely due to the poor customer ********************** (as well as being hung up on by a supervisor because he does not want to deal with the matter and flagrantly calling me a liar and suspicious person) and multiple representatives I had to speak with regarding this issue.
As far as the supervisors assessment of the situation. Very first words out of ****************** mouth was So how many months has your dryer been broken. Knowing my service contract was less then a month old. How is that even a fair assessment which im found guilty of being a liar and suspicious person because It happened so soon and without any context before hand.
SO much for a "WORRY FREE" Contract as they advertise. This would definitely be false advertisement.
Regards,

**************
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since the end of July I have been attempting to resolve this issue with my bill. I have spoken to several customer ********************** representatives who do not understand what happened. It has escalated to supervisors. The most recent supervisor ***** left me a message today on 10/18 and reported that from May 12 to June 10th they estimated the electric at *************************************** July and charged 604. 64 which averaged to ****** per month. They then charged an additional ***** for the last 13 days. This bill is absolutely outlandish. If you divide ***** by 13 days it averages to **** per day multiplied by 31 days brings it to ****** per month not ******. If you then multiply ****** by 2 you get ****** then adding the ***** brings the final bill to ******. That's what I'm willing to pay and it needs to be adjusted.
Business Response
Date: 10/21/2022
Customer received gas and **********************************************. The account was finaled/closed as of 7/26/2022.

The electric was estimated 6/10/2022 followed by an actual read on 7/13/2022. This bill was subsequently cancelled and customer rebilled through the final date of 7/26/2022.

Company spoke with the customer today and advised her the account billing is currently under review by company's Billing Department. She understands the review will be complete week of 10/24/2022 at which time this office will follow up with the customer to provide her with a status.
Customer Answer
Date: 11/02/2022

Complaint: 18243708

I am rejecting this response because:PSE&G didn't do anything for me to respond to. It has not been resolved

Regards,

*******************************
Business Response
Date: 11/03/2022
Company spoke with the customer today. To resolve the dispute, the customer was offered a credit to her account. She accepted the offer; the account was credited. Customer is satisfied; dispute resolved.

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

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