Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Dr. Andre Fedida for unethical billing and denial of care. On 2/5/25, he advised I needed an endoscopy and colonoscopy, scheduled for 2/10. His staff assured me I only owed a $35 copay. At my 2/26 follow-up, I was denied my results unless I paid $456. Dr. Fedida refused to see me, claiming legal risk. This misleading billing and refusal of care caused distress and delayed my treatment. I seek an investigation into these practices.

  Business Response

  Date: 03/28/2025

  This letter is in response to Mr **** *******;s complaint.

  Mr ******* was seen in my office for a GI consultation. My recommendations were for him to undergo a Colonoscopy and Esophagogastroduodenoscopy for which he agreed. He was scheduled at ****( AMBULATORY SURGERY CENTER) at a mutually agreeable date. The policy in my office as well as at the **** surgicenter is to inform patients before the scheduled procedure date, of their financial responsibility based on the information provided from their insurance policy and insurance company. Mr ******* was informed of his financial responsibility as outlined by his insurance provider. He was given that information and agreed to proceed..

  The $456 he references in his complaint was entirely his deductible as explained in his Explanation of Benefits from his insurance carrier which he received directly from his insurer. When Mr ******* was informed of his insurance obligation based on his deductible by my office billing staff, he became very belligerent, raised his voice in a threatening manner, which scared other patients into leaving the waiting area and refused to address the issue. My staff suggested he call his insurance carrier to get clarification which he adamantly refused and repeatedly stated none of the deductible was his responsibility. He continued to insist and loudly screamed my name in the office which prompted my coming out of my exam room with a patient to try to defuse the issue. I suggested we give him copies of his procedure reports, which we did and allow him to call his insurance carrier and welcomed him to return when he obtained confirmation of what my staff informed him of the deductible amount imposed by his insurance plan.

  At no time did I deny him care and provided him with his procedure reports and pathology findings despite his financial obligation