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Business Profile

Grocery Store

Seabras Food

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Seabra's Supermarket on 05/06 located at **** S ****** ***, *********, NJ ***** to do food shopping. After I was done doing my groceries, I went to the line to pay for it. It was only one line and when I got up front the ladies from the register were calling the clients like "Next in Line". Once it got into my turn the lady from the register asked me if I was going to pay with cash or card. I stated "card", and she told me that her line was only accepting "cash". So, the first thing I did I stepped back from the line and I went to the next register so can someone charge me with a card.

    That was when the manager "**********" comes into the story. He saw me stepping back from the line and the first thing he asked me was "why I was steeping back from the line". When I tried to explain him the situation, he started to raise his voice at me like I was his child. He wouldn't look into my eyes to have a normal conversation all he was doing was asking the customers behind me if I was in line or not. Because he was trying to make me go back in the end of the line. Supposedly he is one of the managers from the store, I don't know how because he does not know what he is doing. He is very disorganized, and someone that is NOT well prepared to manager a store. After this entire scenario he decided to ring me up. He opened up a register and he started scanning my food in a rush being loud fighting verbally back to me while he was scanning my groceries.

    After I paid, I went outside feeling so mentally disturb, embarrassed because I never thought a man from a supermarket would raise his voice to me in the way that he did it. I decided to find out if there was a different manager so I could go back and make a complaint. I went back on a Saturday 05/11 to speak with Antonio. The conversation was between us 3 but ********** started to treat me nasty again calling me a liar in the front of Antonio and nothing was resolved. So now I want to speak with the Owner.

Seabras Food is NOT a BBB Accredited Business.

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