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Business Profile

Hair Weaves

DeeDee African Hair Braiding

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Weaves.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 21, 2024, I went to DeeDee African Hair Braiding in Newark, NJ for braids with French curls. I showed a picture of the style to the stylist and she told me it would cost $300. I asked the stylist even if I provide my own hair (5 packets) but the stylist speaks mostly French so I called the owner DeeDee and said to pay $250. The stylist was making the braids to big but DeeDee said she told her to make them smaller. The shop requires that you pay for the service before the service is complete. At the end of service, I was unsatisfied with my hair and showed a picture to DeeDee. DeeDee told the stylist to fix the front. Even with the attempted fix, the hair was poorly done, and even sent pictures to the owner of braids unraveling. I requested the braids be taken out and a refund. DeeDee said no, that I should return to the shop and she will fix the knots on the braids but not the issues of hair being thin and not looking like the picture and braiding parts un-neat. I have called DeeDee to have her fix but she said she will not fix anything besides the knots. I told her that my hair does not like the style in which I paid for. At this point I am seeking a full refund of service as I am paying another braider through another business to fix my hair. If a refund is not provided I will file a small claims case through the state of NJ court system. DeeDee business website also states fully satisfied everytime and I have expressed I am not satisfied and need the braids taken out and refunded or fixed but DeeDee is not responding to my text nor calls.

DeeDee African Hair Braiding is NOT a BBB Accredited Business.

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