We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

Yeyeo Botanica

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Yeyeo Botanica's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yeyeo Botanica has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yeyeo Botanica

      141 Halsey St Newark, NJ 07102-2910

    • Yeyeo Botanica

      186 W Market St Newark, NJ 07103

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 9, 2024 I placed an order with the company listed above in this complaint as of January 4, 2025. I have not received my order nor have I received confirmation of my order being mailed out I’ve sent out two emails and called three times to speak to someone regarding this issue I also sent an email requesting for them to cancel the order and request the $20.01 that was debit out of my account to be credited I am currently disputing this transaction with my bank however I have to wait 30 days for resolution I should not have to wait over 30 days to resolve this issue and I should not have to wait longer than I was expected to wait for an item to be mailed out to me I’m requesting the BBB To reach out to the merchant for I have been unsuccessful in reaching out to the merchant and getting this issue resolved I am requesting a refund or for the merchant to mail out the items that I purchased immediately

    • Initial Complaint

      Date:11/12/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order 2 candles on October 27, 2024. Order #***** was processed on the 28th of October. On November 8th I emailed as asked to provide tracking information because the app they suggested I download to provide the tracking information did not provide any tracking information. On the 9th of November I sent a ******** instant message and was autoreplied with a message stating that if the message was regarding an order please send email. I responded that I had sent an email and there was no response. On November 11th I checked the Shop app and it stated that the package was delivered 2 hours ago. I work from home. No package was delivered and no tracking information supplied. I contacted, via email, Yeyeo once again. No response. On November 12th I called and left a number for them to call me back. I have yet to get a response back. I have not dealt with a company with such poor communication that wasn't a scam. I would like my money refunded.

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I make a order from Yeyeo Botanica's online shop. I shop with many online spiritual shops owned by many different minority groups. I have included photos. Every candle I ordered was wrapped once in bubble wrap. The packing peanuts as shown where minimal. Any time with any other business anything glass is wrapped in in multiple layers of bubble wrap. The packing peanuts are so full I have to get an extra trash bag to throw them out. Nothing is ever broken. Every other business if I am ordering something made of glass either has a Fragile sticker from the post office placed on the box. I included photos of the box. There is no Fragile sticker or even the work Fragile written on the box in marker. Every single, what they call 7 day candle, was smashed absolutely shattered. I included my order list as the have requested a copy. I have requested a refund for the broken candles. The uncrossing candle, open road candle, protection candle, lucky dragon candle, and jinx removing candle. I have not heard from this company since July 30, 2024. I could have made a fuss about the powders not being sealed, which I also included an image of that. I was more concerned that I opened a box of shattered glass and cut myself. Glass got all over my carpet, I was barefoot, I have pets. I just want a refund on the candles. No replacements. I have seen how they package thing. I got injured and have a box of broken candles and blood that I can not use. I do not want to go near the box I have ITP. I don't make blood clots, low blood platelets. I'm not risking another cut. I made them aware of the situation and how dangerous it is. They can't promise me no one else will get hurt. They can refund my money. They might be a small business but smaller business one staff member can return my emails other places, same day, do refunds in under a week, package a Fragile product better. What are we doing? If they can't run the online business and make it safe then don't. I just want my money back

    • Initial Complaint

      Date:11/29/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The businesses' ******* channel has a video up that advocates for the smoking of Mugwort, while advertising the fact that the store sells it. If used incorrectly, Mugwort can cause poisoning, hallucinations, and abortions. None of these warnings are present. This store spreads misinformation, is dangerously unprofessional, and should not be allowed to continue operating in this way.Video: *******************************************

    Yeyeo Botanica is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.