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Business Profile

International Mailing Services

East n West Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in International Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired EastnWest Logistics to ship the home goods from ** to *****, this company not delivered Sofa Headrests. When contacting the person no response. Without headrest there is no use of sofa. Seeking the damages or resolve the issue.

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 1st 2023 I recently moved from ** to NY. I used an East-West moving company to transport my household items to ** but it turned out to be a nightmare.The owner of the company ******* turned out to be a dishonest person, he broke my 65" **, damaged my China cabinet, and broke ******* and antique lamps. Boxes with men's suits, ladies' clothes and handbags, and perfume was not delivered. He stole boxes containing, ************** olive oil, sesame oil, coconut oil,almonds, cashew nuts, walnuts, cinnamon,cardamom, cloves, cumin seeds,pepper corn, red chillies,sesame seeds and other spices. Bottles of Oil painting, acrylic painting with the brush, laundry detergent, is missing. He even stole my brand new stainless steel toilet brush holder.I had few boxes of expensive liquor, he stole them too.I sent him an email and called him many times but he is not returning my calls.If you are interested in resolving this matter, you can contact me, I will provide you with additional information Name of the moving company East West Logistics ********** Name of the owner: ********* ?*****************?SAFER Layout Query Result Information ***** Number MC/MX Number Name SAFER Table Layout Enter Value:******* SAFER ******************** Snapshot horizontal line EAST-WEST LOGISTICS *** ***** Number: ******* I want him to refund the money for the ** and repair my china cabinet and the ******* lamp shade.He can replace the missing items like nuts,spices,oils and liquor.

East n West Logistics is NOT a BBB Accredited Business.

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