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Business Profile

Investment Advisory Services

Prudential Investment Management Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Advisory Services.

Complaints

This profile includes complaints for Prudential Investment Management Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prudential Investment Management Services, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/6/25 I contacted Prudential to with draw from the account. Prudential said I would have the money in 3-5 business day or someone would contact me by phone or email. On 3/31/25 I received mail asking for more papers to be filled out. I promptly filled them out and emailed them back. On 4/7/25 I called them, they said if anything more was needed they would contact me the next day. on 4/11/25 I called them again and the needed more forms filled out. said it would take 5 days to process and 5 days for mail. This is 81 days after I started the process where I was told it would only take 3-5 days. Now My fathers house "Tax Sale Day is 4/29/25".

    • Initial Complaint

      Date:09/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/26/24 at 4:25pm, I called to inquire about the balance on my **** IRA, the fees for closing it, and the steps to close it. I was advised the closing fee was $125, that I would be charged an annual fee of $50, and the stocks needed to be sold before the account could be closed (there was an additional fee for selling them too!). I found the annual fee to be absurd because we had been charged one in March as we were every year. I was transferred to the correct department to request that the stocks be sold and was told the amount of the check and arrival time of the check would be available in 2 days. On 8/28/24 at 10:13am, I called for the balance and arrival date of the check. I was told I needed to fill out an AMA form, fax it in, and the check would be mailed out. I filled out the form, faxed it in, and waited. On 9/12, I called to check on the status of the check. I was told that the AMA form was the wrong form and advised to fill out the IRA One-Time Distribution form and fax it in. I filled out the form, requested a direct deposit based on the instructions, and faxed it in. I called today, 9/17, to check on the status of the deposit and was told I needed to have ANOTHER form filled out with standing instructions, even though the instructions on the form, specifically Section 4, letter B, 3rd Party EFT say, "If you would like the distribution to be deposited to your joint bank account [I requested deposit to my JOINT checking account] or a third-party bank account, check this box [I checked the box]. If you are not using standing instructions [I was not], you may provide Alternate Instructions [I did] for this one distribution." I have fulfilled the requirements set forth by Prudential and I want the money in my account which they are withholding from me for absolutely no reason. I also want the account closed so that I can never do business with them again.

    Prudential Investment Management Services, LLC is NOT a BBB Accredited Business.

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