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Business Profile

Irrigation

Newark Fire Sprinkler Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    company replaced an RPZ valve on 11/27/2024 . They had to take the defective valve and the Bypass valve apart , so they could replace the defective valve. After they replaced the defective valve, We started noticing a water leak coming from Both the Bypass valve and the newly installed valve. We notified them on the same day, so they could send a technician to repair or replace the defective part Their response was that because it’s the night before Thanksgiving, we will have to charge you $1000 extra, so we suggest waiting until after Thanksgiving and we will send someone during business hours to look at the leaking valves. They sent out a technician on 12/03/2024 who
    installed a drain to collect the water leak from the newly installed valve but failed to fix /stop the continuous leak from Both Valves. They mentioned that the
    leak will stop once the pressure equalize, and based on the pressure gauge they installed, the pressure has been the same since day one with no fluctuations. Both valves are still leaking until today
    Chad ( Manager ) called on the phone, advised to shut off the water leading to the bypass
    valve, so we can at least prevent the leaking water from one valve for now while the other
    valve has a drain underneath, so the basement stays dry until they get fixed. on 12/05/24 was that Aimee, the scheduling person, will reach out to schedule an appointment for a tech to come again and fix the issues, and since then we have not gotten any response from the company for anyone to come over and fix the issue, so we notified them that no one has reached out to us, and we got no response. Now, I am stuck with two leaking valves, closed valves leading to the bypass valves that puts the house on a high fire risk in case something happens because of the failed valves. I got a quote from a different company to fix leaking valves, they gave us a quote of $ 2,343.62 just to fix the issues caused by the Newark Fire Sprinkler company.

Newark Fire Sprinkler Corp is NOT a BBB Accredited Business.

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