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Business Profile

Long Term Care Insurance

Prudential Long-Term Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Long Term Care Insurance.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Lori G

    Date: 05/09/2023

    There is only one way to contact them. And that is by phone. The phone system is very broken - it asks for your ssn and then doesnt give any time to enter it. It repeats back your ssn in letters and asks you to verify. The system is so bad that if you manage to get past the Ssn part it doesnt recognize any input and keep looping asking you to make a selection. I managed to short circuit the San part by pushing a lot of pound signs and skippilred the option selection part. This is the number you need to call to handle claims. They have no email, text or website to access.

  • Cecilia A

    Date: 01/16/2023

    They will use every tactic NOT to pay you. My sister is dying of cancer and if you miss one box they deny your claim - AND you cannot do it online, it is all paper, can't email only fax. REALLY are we in the 60's?? So I mailed the forms - guess what, they never got them. Right. I personally took them to post office to insure that they had the correct postage and were mailed.Shame on you Prudential - I know you sold the company but your name is still on there, you are preying on sick, dying people.

  • James B

    Date: 07/19/2022

    Avoid this company, no matter what other options might exist. A common tactic is for Prudential to wait until LTC policy holders have reached the age when getting a replacement policy is simply out of the question; then increasing premium rates by an extreme amount - in our case, by nearly 75%. Apparently they have regulatory approval to engage in such a practice, presumably by claiming that their projections were so poor that they will take a loss on existing policies (projections made by their own employees). Then, cynics that they are, Prudential leaders will offer to agree to smaller increase in return for a major reduction in potential benefits - so, saving a few hundreds in exchange for many thousands in benefits (assuming Prudential will ever pay). This all appears contrived and consistent with their longstanding business plan which seemingly includes the goal of getting seniors to drop their policies and decades of paying premiums. A company without shame.

Prudential Long-Term Care is NOT a BBB Accredited Business.

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