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Business Profile

Mobile Phone Service

Lycamobile USA Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.19

Average of 59 Customer Reviews

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Review Details

  • Latul H

    Date: 07/21/2025

    Lycamobile Enabled SIM Swap Fraud No Help at All On July 17, 2025, my Lycamobile number was fraudulently SIM-swapped without my permission. I lost service and immediately contacted customer support, but they did nothing to stop the fraud or recover my number.They promised it would be resolved within 2448 hours, but even after that, I received no help, no update, and no action. Their poor security allowed scammers to take over my phone number and access sensitive information.Lycamobile failed me completely do not trust them with your phone number or personal security.

  • Divya K

    Date: 07/10/2025

    Lycamobile has been one of the worst mobile networks Ive ever used. Their customer service is extremely poor, and the network coverage is unreliable. The most frustrating experience has been trying to get my PAC code to port my number to another provider. Despite multiple follow-ups over several days, they have failed to provide the porting ********** feels like they are deliberately delaying the process to make it hard for customers to leave. This is completely unacceptable and goes against consumer rights. The support team is either unresponsive or keeps making false promises that youll receive it soon.I would strongly advise others to avoid Lycamobile if youre looking for a reliable network and decent customer service. I regret choosing this provider and would never recommend it to anyone.

  • Muhammad G

    Date: 02/22/2025

    **************** never ever get this service. US mobile is much better and less pricy. Indian base call center customer service. They don't kniw what service is called. ********** staff. Never solve your concern. They will try not to give PIN code. All of sudden change your plan. Don't go with this company

  • Carlos H

    Date: 12/18/2024

    Hey Everybody Im a leave this jewel contact the attorney *************** for Mediation. Report Lyca Youll get your number back. The scam is for them to keep your number. Call 212 merry 416 Christmas 9804 mediation. Happy Holidays. They wont let me put the numbers together but if you smart youll give it a call.

  • Ahmed K

    Date: 11/19/2024

    Terrible customer service. Looks like they are running a scam company. Lyca agents are very unprofessional.Spoke to at least 5-6 agents regarding a refund . They all had one thing to say we will not refund your money. Is there anything we can do to assist you with ?When I requested to speak to their supervisor every time the agent said , hes busy . When I insisted the agent connected me to another colleague to acted like a supervisor and I could tell that because of the way he was talking . These agents have a script in front of them which they read to you from top to bottom irrespective of your question. You ask them something they seem to parrot some script without even addressing your concern/ issue. I will never recommend anyone to use **** services. Terrible terrible !!!

  • Bash E

    Date: 11/18/2024

    Horrible network, disgusting customer service.I lost the ********************** SIM months ago. I did not use the line and the auto recharge was off. They still kept charging me every month for 3 months. Talked to customer service, they said they cannot refund even if I didn't use their service. Specifically emailed them and talked to them to turn off the auto recharge. They said they will turn off auto pay in 6 hrs. To my surprise, I was charged again next month. Incompetence or fraud? I don't know. I called again, the customer service agent said they cannot refund and even DROPPED THE CALL. This is a scam of a company. Stay away.

  • Sydney P.

    Date: 11/15/2024

    *********** is a complete fraud. In August 2024, I accidentally purchased two SIM cards for a three and 6-month plan. I immediately called ************ who said it would take five business days to refund me the 6-month plan. Today is November 14th, and I still have not gotten the refund; each time I called, they said it would take another five business days. If I asked for the supervisors, they would say none was available. Today, I was told that it has been rejected, and they said they do not know the reason. Again, *********** is a complete Scam.

  • Kamran R

    Date: 11/04/2024

    On November 4, 2024, I contacted customer service 1. Unnecessary Information Request: Mr. ***** asked for personal details (date of birth, address, contacts list) beyond what seems necessary for cancellation.2. Refusal to Provide Account Pin and Number: Despite my request, Mr. ***** insisted on collecting all requested information before proceeding.Assistance in canceling my account without providing unnecessary information.Clarification on **** ************* collection policies.I have requested to speak Supervisors But they declined

  • Edgar B

    Date: 10/28/2024

    Horrible horrible experience if i can give a 1000 negative stars i would , they will drop your promotional rate at the slightest issue of payment or fraud prevention from your bank, wont give you opportunity to pay , held my account number and pin for porting hostage hung up on me 4-5 times wasted 5 hours on the phone 4 days trying to port out. had to pay $16 to get service again to port out. Will never ever do business with this business or its subsidiaries ever again, if you value your time your money and your sanity stay FAR FAR AWAY.

  • SHAMSUR S

    Date: 10/27/2024

    Dear ********* I am a big victim, As I said my Tel # is Hacked, Hacker took my money around $9000.00 form my bank account, Created a new account in ******** and transferred that money from my account to the hacker's newly created account, changed password in my ************* which is ********************* where I have credit card account as well. Hacker changed my password in ******** bank account, in **************** account, ******** account, opened an account in LINK by using my bank info by which money going from my bank account to the hacker's **** bill paying, Changed password in ******** account, created an account in "ZOOM" by using my info, Changed my password in ***** account and ******** account, Changed password in DISCOVER CREDIT CARD account. What else the hacker left to do, did everything up to the point he/she can do and still doing. All I got because I have an account in LYCAMOBILE. I just read many ****** reviews for LYCAMOBILE and got all the horrible stories from all 48 different LYCAMOBILE former customers. **************** for ********************** is worst. Now I realize Lycamobile itself a big trap to attract the people to get in the **** and start stilling their money by using different trick and destroy the customer's life.

Lycamobile USA Inc. is NOT a BBB Accredited Business.

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