Reviews

Review Details

• Review fromDawn R

  Date: 08/03/2023

  1 star
  Our contract thru the broker used this company for our move fromNY to ******* & this company is the worst. The truck they sent was not the size promised(had to leave some possessions in storage at extra cost), the employees didnt speak English, did irreparable damage to an adjustable bed( tho we provided the instructions for transporting), the supervisor was constantly talking on his phone & not attending to the team. We had been told that a safe that was supposed to go wouldnt be taken yet had been loaded while the supervisor was in another room on his phone and he wouldnt have the workers unload it upon discovering this(the safe was unlocked and has all my moms jewelry inside). Our decision to actually use a mover came later in the move so 85% of our belongings were already packed & some of this had to be unpacked and repacked into their company boxes else wouldnt be taken(at extra cost), a lot of our boxes were of the small variety so as to be transported via car(this was explained to the broker prior to committing &we were told this would not cost us more) but after the truck had been loaded(minus the things that wouldnt fit due to the smaller than promised truck) I was informed I would be charged per box & told if I didnt sign the paper they would unload right **************** help to put things back in house) or wait & discuss with corporate on Monday( this was Saturday). This all came with 1 month free storage & $750 fee monthly thereafter. This month they upped that fee to $937+!! Our original price $5127.20 in 3 payments. 2 were paid by time of pick-up, 1($1456.21)to be paid upon delivery. Day of pickup 2/1/2023 todays date 8/3/2023. If not for the extra cost of $3714.00 we would not have had to pay $3524 for that company to store our belongings & the only reason we have had to pay storage is because they refuse to deliver until we have paid both the agreed upon amount for delivery as well as the $3714 additional charges that were added after pickup.

• Review fromJoanne S.

  Date: 04/10/2023

  1 star
  Words cannot express the experience we have had with this company. We did not contract with them but they were contracted through ********************** (a broker which we didn't know when we were looking for a mover). Cost increase above cost increase and now an additional fee because they came at 5PM on Good *riday, without scheduling with us. How can you get funds at 5PM on Good *riday? They told us to get money orders for the balance at ******** ******* declined and said the request was a red flag for fraud. Boy did they have it right. They left with our stuff when we mentioned the word "scam" and now want even more to deliver our stuff. Considering that everyone notes how their belongings are broken and in disarray, I am not sure I would even consider it.By the way, they list themselves as a member of the BBB right on their website. Isn't that false advertising? Unless they are happy with the * rating.

• Review fromJudith A

  Date: 11/21/2022

  1 star
  Horrible moving service. The only thing that matters is that you have cash, money order or bank check for them. My boxes were crushed, broken and I had to help unload truck in *******. My stuff was on a truck for two weeks. I fly down to ******* to meet the truck only to find out nothing was happening with my delivery. Also, try getting thru to customer service. That is the biggest joke