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Business Profile

Online Retailer

Waist Magnet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order of $113.95 on December 8, 2023. My order has moved pasted paid. I have emailed them multiple times with no response. The website states they reply back within ***** hours. I have yet heard anything back from them.

  • Initial Complaint

    Date:03/01/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order made 1/9/23 no response from sending over 5 emails and reaching out to Instagram. Did not receive package. Request for refund if I'm not going to receive my product

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order 8/16 got my email confirmation etc. Then a whole week goes by and I heard nothing so I started reading reviews online and not to my surprise- people were having the same issues. Order totaled $86.I then sent them an email on 8/30 asking to cancel my order. The very next day I get an email that my order has shipped, I replied to that email and said that I previously asked to cancel the order for a full refund!! They replied the same day and said that I couldn't cancel because it already shipped and that I was supposed to cancel within 24 hours of placing my order!? Seriously? It took yall 12 days to even create a shipping label but I have 24 hrs to not want to do business with you?Needless to say - I got my package today 9/12. It took 12 days to ship from ** to FL? THIS IS A TOTAL SCAM.The best part - the "product" came in in a **** envelope - no box. No product packaging or even instructions. This is completely unprofessional and again - A SCAM.My bank has been contacted today as I have yet to get another response from this bootleg "business".

  • Initial Complaint

    Date:08/30/2022

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 3n 1 waist snatcher on a June 10, 2022. My order number is ***** and as of today I have NOT received my order nor a refund. I have literally emailed the company 7plud times to no avail. I am highly disappointed and I am demanding a refund immediately. The cost was $69.99 which included shipping.

Waist Magnet is NOT a BBB Accredited Business.

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