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Business Profile

Optician

Urban Eyes Vision Center

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tiffany J.

    Date: 05/16/2025

    Dear Urban Vision Team,I would like to raise a concern regarding my recent visit today. I had a very positive experience with the optometrist, who was professional, attentive, and addressed all of my questions and concerns during the eye examination.However, I was disappointed with the customer service I received from ****** *******, while her staff was helping me, who mentioned she was in charge and its her business with her husband. When I inquired about the promotion displayed in your window 50% off brand name frames before the end of the month ****** ******* responded with an unprofessional attitude. As a patient, I believe I deserve respectful and courteous service, especially when asking questions about advertised offers.When I mentioned, from a business standpoint, that brand name includes a wide range and should be clearly defined, ******* responded dismissively and even suggested that I go elsewhere. I cant do it This response was not only disrespectful but also inappropriate for someone representing your business while customers in store as well. Furthermore, she stated, I cant honor that; you have insurance, so just pay it, which I found to be highly ***************** was also apparent that other staff members were uncomfortable speaking up, possibly out of fear, despite the fact that I was calmly addressing legitimate concerns.I hope you take this feedback seriously, as patients should never be made to feel unwelcome or undervalued. I trust you will look into this matter to ensure better service and professionalism moving forward I will make a complain to the BBB

Urban Eyes Vision Center is NOT a BBB Accredited Business.

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