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Business Profile

Parking Facilities

Edison Properties LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Edison Properties LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Edison Properties LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Edison Properties LLC

      110 Edison Pl, Ste 300 Newark, NJ 07102-4908

    • ParkFast

      245 West 28th Street New York, NY 10001

    • ParkFast

      401 E. 110th Street New York, NY 10029

    • ParkFast

      332 W 44th St New York, NY 10036

    • Edison Properties LLC

      50 Commercial St Newark, NJ 07105

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/29/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This incident occurred on the evening of 11/29/24. This is a parking garage, and the employees gave my keys away to a random person, stranding me in downtown ***. Apparently the best solution was to have the random person drive our keys back. We were originally told it would be 30 minutes until our keys arrived, now it has been over an hour and still no end in site. This location is disorganized and the employees are rude, no one seemed eager to help find a solution to their error.

      Business Response

      Date: 12/16/2024

      I am in receipt of the complaint (see attached) dated November 29, 2024, and filed with the BBB by *** *******, concerning the loss of their keys and rude behavior by the staff at our garage located at **************************************************

       

      Edison ParkFast takes customer service very seriously and Mr. ******* has been contacted by the Location Manager, and the Regional Vice President of Operations.

       

      Concerning the misplaced keys, we had a new attendant on duty, and we suspect that the keys fell out of his pocket. We used our video surveillance to locate the car suspected of having the keys. Once we determined who it was and confirmed that they did have the keys, we made arrangements for the keys to be brought back. I can fully understand Mr. ******* being upset as he expected his property to be protected while in our care. Although the incident took longer than anyone would have liked, I assure you that we did everything possible to expedite the process. When contacted by the location Manager, Mr. ******* was offered a full refund which he stated he did not want.

       

      Mr. ******* told the manager that he just wanted to ensure that the rudeness by our employees was properly addressed. Although I cannot share any action taken against our employees, I can say that the entire incident was reviewed by management and several employees were addressed. The manager investigated the claim by interviewing employees and reviewing camera footage. After we received this claim from the BBB, 11 days after the incident, I personally attempted to contact Mr. ******* but was unable to connect with him. I left a message but did not get a call back.

       

      We believe this incident has been sufficiently investigated and that the customer was offered compensation which he did not want. We believe this case should be closed.

    Edison Properties LLC is NOT a BBB Accredited Business.

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