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Business Profile

Veterinarian

Newton Veterinary Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi my name is ******* *******, my cat was misdiagnosed with heart disease awhile back and was given 6-12 months to live, I had to open two credit cards just to leave the hospital with her, and they had her on tons of medication that was making her faint. and now ************** is trying to sue me for the debt and I don't have the money number one, and number two MY CAT ISNT SICK she doesnt have heart disease like they told me she did and treated her for I need this disputed asap I will never trust newton animal hospital again

    Business Response

    Date: 09/12/2024

    To Whom it May Concern:

    Newton Veterinary Hospital did examine, perform diagnostics and treat Ms. ******* cat in October and November 2022.  We have a copy of reports confirming the heart condition from an ultra-sonographer of a third-party imaging center. The sonographic pathology report includes images to support the diagnosis.  We fully support the diagnosis and treatment that was recommended to this patient. 

     

    ******** ****/Practice Manager 

    Newton Veterinary Hospital 

     

    Customer Answer

    Date: 09/16/2024


    Complaint: 22211676

    I am rejecting this response because:

    Its funny how NONE of my paperwork states she was diagnosed with heart disease I recall getting a phone call saying we need to treat it like its heart disease because we dont know how else to treat it  they told me they never experienced her condition before MIND YOU she was just fixed and she got sick from the anesthesia she didnt have heart  disease  and these greedy jerks took me for all the money I didnt even have.. sick. They are scammers and deserve to be put out of business, animal lovers deserve the business not these heartless humans. Im disgusted that they put me in over 10 grand of debt with all the meds they had me giving her when they just made her faint. I stopped the meds and she got better. I literally have no words 


    Regards,

    ******* *******

Newton Veterinary Hospital is NOT a BBB Accredited Business.

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