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Business Profile

Music Schools

PY Rock North Bergen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Schools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was having an issue scheduling my sons drum ****** due to his school schedule, after moving dates and things around I was still unable to find a time that was suitable to us*I was told at the school I could paused the account until my schedule issue resolved* I agreed and asked 2 weeks before September to paused the account for the month of September and on until I could figure out my sons schedule better* However, when the 31st of august came I was charge for a months ****** * When I asked and express that accounts dont get placed on paused and then get a charge* That I was not informed of this when I made the request* I was told then that they charge a month in advance for the expected return to classes, that accounts are paused and when the member resumes ******s then that membership restarts* I told them pausing and account means you dont get charged in advance, much less without given notice to the member or prior consent of said charge, and that I was not informed of this charge ahead of time* I asked the person what happens if we cant come back and he says those are the policies and he was sorry that he didnt mentioned them before when I asked to pause the account* I explained that no other business charges a fee for you to pause an account and that a months worth of ******s should not be charge for a future return that might not happen* This is not fair or right and I feel i have been arm wrestle into returning or risk losing my money, when no notice was provided of said charge* I am sure this has happened to many other people before me, especially because they are constantly changing staff and schedule which also became an inconvenience* To be told that those are the policies after I have been charge a future month for when I unpause my account is wrong and one should not have to be forced to pay for a service on return when the whole point of the pause is to freeze the account so no further payments are collected until one returns and starts using the services/ premises*

PY Rock North Bergen is NOT a BBB Accredited Business.

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