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Business Profile

Snacks

Auntie Anne's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Old stale dry rock hard for was given to me, it was inedible. I bought 2 hot dog cups and 2 chicken cup for me and my kids and my family and we all took a few bites and I threw up and the rest we threw away.

    Business Response

    Date: 12/20/2023

    Dear *************************,

    I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway /Auntie Anne's experience.At Subway / Auntie Anne's, we often promote different products in new, creative ways in order to keep things fresh and appeal across ********* spectrum of our loyal customers. I appreciate your feedback and the time you took to share your point of view. I apologize your last visit did not meet your expectation. I have shared your feedback with my team to improve our customer service.

    You will receive full refund of Pretzel Dogs and Chicken Wings order or you can order Any footlong sandwich and pretzel of your choice. Please bring this letter as confirmation and show it to staff member at register.

    Thank you for being a loyal Subway / Auntie Anne's customer and we look forward to serving you again in the future.

     

    ************************* Owner

     

Auntie Anne's is NOT a BBB Accredited Business.

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