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Business Profile

Retail Florist

Plainfield Florist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a **************** plant for a funeral on Saturday, January 13, **** with *****. She asked if I wanted a card. I said yes & told her what I wanted. I requested for orange & green ribbons on the floor plant. The orange & green ribbons represent the college I attended. I collected money from alumni to purchase the plant. This time the alumni wasn't able to recognize the Peace ***** The alumni that attended the funeral looked at the Peace **** that was by the casket. The plant had a white ribbon and no card attached to it.I was contacted immediately after the funeral to inquire about Peace **** that the alumni sent. The funeral was on MLK Day, so I decided to I call the following day.I called on Tuesday, January 16, and spoke to *****. She said the Peace **** was sent. I told her that there was no card or orange and green ribbons. She said she would have the owner call me. I didn't receive a call at all from the florist shop or the owner. One of the ladies that attended the funeral told me that the Peace **** came from a friend of the family.I called the florist shop again this morning and spoke to *****. I informed her that I hadn't heard from the owner. I also relayed that the Peace **** didn't come from them, but from someone else. She stated she would speak to the owner and have him call me. A male called ************** who said he delivered the Peace **** to an older African American man. I said, I was told the Peace **** came from someone else. Why wasn't a card attached? He stated, they take the cards off. That's not try. The cards indicate who sent the plant. I asked about the ribbons. He said, they didn't have orange and green. I asked why wasn't I notified that they didn't have orange and green ribbons. He said because I ordered it the day before. I said it was a plant not an arrangement. He offered me $10. I want a full refund.

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