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Business Profile

Ecommerce

Breazy.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 27th, 2024, an order as placed for disposable nicotine delivery devices in the amount of $69.36. several days later I inquired as to the status of my order to which I was informed the product ordered was not in stock, despite the website showing it in stock. After communicating with Breazy for several days, they informed me they could not issue a refund. When I told them I would be disputing the charges, Emma then stated that SHE, personally, could not issue a refund and moved the case upward in her chain. I continue to check in with the company weekly to inquire about the status of my refund for the canceled order. I am told each time that they have not made a decision as to whether they will refund me or not and that they will let me know when they arrive at a decision. I have asked when a decision will be made to which I have received no response other than to wait. I would like a refund for the cancelled order asap. I have included the entirety of email conversations with Emma at Breazy.

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 13th 2023 I purchased Quantity 3 "Smok Morph 2 Mod kits" on-line from this company. The cost was approx. $150. Breazy order # 's are ****** and ******. They were received on Friday March 17th 2023. All three were defective on arrival. I immediately advised Breazy via e-mail of this fact and asked for their assistance. The company does not have a customer service dep't. and the only way to reach them is via a 3rd-party intermediary, ( Zendesk). Eventually I did get a response from them in the form of several questions that had no relevance to the problem that I had described to them. There has been no meaningful contact from them since that time.In hindsight I have read customer reviews of this company. Some customers are very happy with them,- those customers presumably received what they had paid-for. Others, - like myself, did not get what they paid-for and - like myself, got no help from the seller. My advise "STAY AWAY FROM THIS COMPANY"

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 8Th I ordered a vape from this company that did not work upon arrival. I have tried multiple times to contact this company through four emails and three phone calls. I have been unable to get any response from them. No return calls and no return emails. However their policy says if a product is defective on arrival you only have 24 hours to contact them. It has now been a week and Nothing. I either need this exchanged or my money back immediately.

  • Initial Complaint

    Date:06/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made product order on May 09; 2022. Order receipt #****** I have reached out to [email protected] a number of times. I have only received one response blaming the fulfillment problem on new management. My order is not filled. It is June 07, 2022. I have been charged and money removed from my account. I would like my money refunded and the order cancelled or immediate delivery

  • Initial Complaint

    Date:06/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same as every other problem on your site. Breazy has no problem charging your card, but when its time to ship or offer support through email they cant find time. Then they go on BBB and give the same copy and pasted vaping laws .Covid excuse to all of the complaints. Ive dealt with 5 other vape companies within the US this year, and Breazy is the only one s******* the customers over. Watch below and theyll leave the same generic response showing they dont even read the complaints

  • Initial Complaint

    Date:05/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 05/17/22. I actually received a response to my numerous attempts to contact Breazy and was told that they took orders knowing that they didn't have any product to ship! They took people's money FALSELY! I am assuming that is a crime! They knowing took money and didn't tell customers that they didn't have any products! I then was told they would receive products yesterday and all orders would be processed then. Guess what....it's Tuesday and my order is NOWHERE!!!!!!!!! I then demanded a REFUND AND COMPENSATION TO NO RESPONSE. they took my money! They stole my money! How can I process a criminal claim?

  • Initial Complaint

    Date:05/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 juices, in stock, over two weeks ago. They gladly took my money, then ghosted me. My initial email a week after no communication post-transaction was met with an apologetic response about new management etc. Fine. Then I emailed again 4 days later asking when my order would ship. No response. Then I emailed the general customer service email on the website. No response. Then I replied to the initial customer service agent who sent the apologetic email. No response. It's been two and a half weeks, they have my money and aren't even pretending to care about sending me my product. I am issuing a chargeback with my CC, and will never, ever, ever order from this business again.

  • Initial Complaint

    Date:05/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 5/6. Since I got married it changed my name which flagged for identity verification. I did that their system wasn't working so used the email the provided. ([email protected]) no one has been in contact. I sent a follow up response again no communication. Then I reached out to the main contact *************** no response back after 3 more attempts nothing. Their chat doesn't work multiple times stated on their websites but have attempted to make contact during these hours and, again, no response. I use to use this website for all my vaping needs but their lack of communication is losing my trust in them. Can I just get an update or cancel my order?

  • Initial Complaint

    Date:05/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attached the document that came with the order.This is a vaping company which sent my underage son Vaping supplies. Im not sure if its their age verification process or someone of age ordering and having it shipped to my house. But it has my underage childs name on the order.

Breazy.com is NOT a BBB Accredited Business.

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