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Business Profile

Ecommerce

Breazy.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 27th, 2024, an order as placed for disposable nicotine delivery devices in the amount of $69.36. several days later I inquired as to the status of my order to which I was informed the product ordered was not in stock, despite the website showing it in stock. After communicating with Breazy for several days, they informed me they could not issue a refund. When I told them I would be disputing the charges, Emma then stated that SHE, personally, could not issue a refund and moved the case upward in her chain. I continue to check in with the company weekly to inquire about the status of my refund for the canceled order. I am told each time that they have not made a decision as to whether they will refund me or not and that they will let me know when they arrive at a decision. I have asked when a decision will be made to which I have received no response other than to wait. I would like a refund for the cancelled order asap. I have included the entirety of email conversations with Emma at Breazy.

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 13th 2023 I purchased Quantity 3 "Smok Morph 2 Mod kits" on-line from this company. The cost was approx. $150. Breazy order # 's are ****** and ******. They were received on Friday March 17th 2023. All three were defective on arrival. I immediately advised Breazy via e-mail of this fact and asked for their assistance. The company does not have a customer service dep't. and the only way to reach them is via a 3rd-party intermediary, ( Zendesk). Eventually I did get a response from them in the form of several questions that had no relevance to the problem that I had described to them. There has been no meaningful contact from them since that time.In hindsight I have read customer reviews of this company. Some customers are very happy with them,- those customers presumably received what they had paid-for. Others, - like myself, did not get what they paid-for and - like myself, got no help from the seller. My advise "STAY AWAY FROM THIS COMPANY"

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 8Th I ordered a vape from this company that did not work upon arrival. I have tried multiple times to contact this company through four emails and three phone calls. I have been unable to get any response from them. No return calls and no return emails. However their policy says if a product is defective on arrival you only have 24 hours to contact them. It has now been a week and Nothing. I either need this exchanged or my money back immediately.

Breazy.com is NOT a BBB Accredited Business.

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