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Business Profile

Dance Instruction

Starlight Dance Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good evening,

    I hope all is well. I attended a ballroom party on Saturday, 12/14 in Starlight Dance Center, * **** *** ******* ** ****** I called on 12/6 when I purchased the tickets and was misinformed of the agenda/program of the evening.

    There were a lot of performances/showcases throughout the evening on 12/14. When I called on 12/6, I was informed that only few performances from 8:00pm-8:15pm, however, during the party, there were several performances and barely any dancing. I hired my dance teacher for this party and was misinformed of the agenda for the evening.

    I contacted the studio manager and informed of this, what I wrote here. I was not helped and not provided refund due to the inconvenience and false advertising.

    Please assist with obtaining refund due to inconvenience and the fair thing to do as I was misinformed and this was false advertising. This event/party was in NJ and I reside in NYC; 12 miles away, $89 Uber ride to the venue and $60 ride back to NYC.

    Please assist.


    Thank you,


    ********* *****

    Business Response

    Date: 01/08/2025

    I am responding to the complaint of Mrs. ********* ***** dated December 23, 2024.
    My name is Katharina G*******, I am the owner of Starlight Dance Center,
    which is located in Nutley NJ and has been in operation for 22 years.
    Starlight was holding it's twice annual Student showcase night that included dinner and general dancing as well.
    Our Student showcases are performed in 3 acts and in between the acts is general dancing for all our guests.

    Our evening was organized as follow:
    General daning:                7 - 8 pm
    Act 1:                              8 - 8:20 pm
    General Dancing & Dinner: 8:20 - 9:20 pm
    Act 2:                               9:20 - 9:45 pm
    General Dancing:              9:45 - 10:30 pm
    Act 3:                               10:30 - 11:00 pm
    General Dancing:                11:00 - midnight (advertised is to 11:30 but we always go over for General dancing)    

    A total of 3 hours and 45 minutes of General Dancing was available for all our guests.       
    Mrs. ******* dance teacher/host left the studio at 10 pm when there were still 75 minutes of General Daning offered.

    We had a fantastic night and all 260 guests were excited and happy about the evening.  Teachers and students (as she and her teacher are) know that student showcases always run in that format. In fact Starlight is organizing the evening in such a way that we offer more General Daning than any other studio in our industry.

    Somehow **** ***** did not enjoy her evening and even though of course she enjoyed a catered Buffet dinner,  and her teacher left early, I will be happy to refund her
    $ 93.60. - Please see attached the eceipt for refund to **** ***** credit card ending in xxx*****

    Please feel free to post my response on your website if you like.

    Customer Answer

    Date: 01/08/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    ********* *****

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