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Business Profile

Campgrounds

Ocean View Resort Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made reservations months ago with ocean view campground for Labor Day weekend. We spoke to them ahead of time informing them that I have PTSD and an emotional support dog and asked numerous questions about the facility being pet friendly. I was informed it was very pet friendly with lots of pet friendly areas. Upon checking in on Thursday September 1st we were given a visitor packet and a map to find our way to our sight. After we set up I sat down to look over there information packet. Inside it read that at no time is your pet to be left alone in your camper or site at any time. We were not informed of this prior to booking or driving 3.5 hours to get here. I thought I would take my dog with to the lake given it's a pet friendly place. Signs posted. No pets allowed on lake/Beach area. Pets were not allowed anywhere on the grounds excepts walking path. Then then second night we were there as we sat at our campfire one of the seasonal guests drove directly through our campsite and parked their SUV and left it there next to our fire pit. We nicely asked him to move it explained it's our campsite. He laughed and walked away. 45 min later he moved it. I went to the office and explained what happened. The next evening, again the same seasonal guest and his friends repeatedly drove through our site causing havoc and harassing us. I called the office again and was not happy at all. The owner stopped down our site. We told him what was going on and how a group of his seasonal renters were harassing us and deliberately driving on our site and he told us it's Labor Day weekend, it's busy time. Just deal with it. If I don't like it, I can leave. I paid $352.00 to rent the site with all the amenities that weekend. We did not get to do one thing because we could not leave the dog in the camper as per the rule were never told about and then we were continuously harassed by a group of seasonal guests til we left on Sept 5th.

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