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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my membership for the last month from planet fitness. I first called 2 months ago and when i asked I got told to come in person and they would explain the process. I went in person and they told me to return with a written letter as my contract would allow me to cancel at anytime. So i did, gave the manager the letter, and was told it will be canceled in a few days. Then I called multiple times in the last few days to see why my account hasnt been canceled. Each time i get hung-up on whenever I ask about canceling my membership. Then I go to check my contract in the app to read through it. However now it is not viewable like it was before i submitted my letter. As shown in the photo taken the app brings up an error. I do not respect being mislead and my account not being canceled immediately, this is outrageous. Also the contract should be viewable and downloadable and email copied to me but it never was.

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account was debited $55.00 for the yearly membership dues. I am able to cancel my membership but was told that the annual dues will not be refunded. I was told the dead line to cancel was March 25. I asked if any emails/notifications were sent to advise of this upcoming charge and was told that they do not send such notifications and that its something you should remember from when you sign up.

    Customer Answer

    Date: 04/03/2024

    Planet Fitness

    1100 NJ-35

    ***********************

    Customer Answer

    Date: 04/03/2024

    Planet fitness 

    1100 NJ-35 

    *****************

    07712

Planet Fitness is NOT a BBB Accredited Business.

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