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Business Profile

Mortgage Lenders

CRE Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Lenders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company about getting a mortgage as I was under contract and the deadline for the contract was on November 18th 2024. This documentation was provided to CRE Finance on 10/21/2024. Before signing the agreement they said they could close on the deal. The deal was cancelled by the seller since the deal did not go through on 11/18/2024 nor did it finalize on 12/2/2024 the date of the extension. The appraisal was not performed until 11/11/2024 and the paperwork was not sent to the title company until 11/22/2024. The Seller decided to back out of the deal and CRE Finance is refusing to give me a refund. How can they say they are going to close on 11/18/2024 when they have note even ordered the title work and the appraisal at such a late date.

    I have documentation of the timeline and emails in an excel spreadsheet if needed.

CRE Finance is NOT a BBB Accredited Business.

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