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Business Profile

Hospital

RWJ Barnabas Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Acct #: ******* In September 2022 I went to urgent care in ************* ** for intense groin pain and swelling. I was told I needed to go to the ** for an ultrasound, that night.I went to the *********************** Hospital ** and upon checkin was asked if I had insurance. I replied "yes" because I believed I did. Upon receiving my bill for care, I discovered my insurance was *only* for doctor's offices and I had zero facility coverage (which an ** falls under). I asked the hospital to rebill me at the uninsured rate. I know how hospitals work--when patients come in with no insurance, they are billed at the standard rate, but when you have insurance, the bill is at a highly inflated rate, because insurance companies will fight charges and only pay a percentage of the bill in the majority of cases. That way the hospital makes money on insured patients as well.In my case, I was billed at the "insured" inflated rate, but did not have coverage--I was screwed and the hospital should have (and is fully capable of rebilling at the correct, uninsured, rate). This latest bill for $765 first appeared in Nov 2023 (14 months after the ** visit!)I have called 9 times over the last year and a half and requested 4 different List of Services provided, but have NEV** received one. I just checked my mail and the latest bill has been sent to collections now. This is such a huge scam on so many levels. **************** was repeatedly unable to even answer my questions, the supervisors who were supposed to call me never did, I never received a receipt or list of services rendered, just top line item bills. I received an ultrasound, doctor's examination, and then antibiotics prescription. My total bills to date have totaled over $4,000. as far as I'm concerned, RJ Barnabas is a sad excuse for a hospital run by thieves and thugs.

RWJ Barnabas Health is NOT a BBB Accredited Business.

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