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Business Profile

Marine Sales and Service

Pleasure Bay Yacht Basin

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had work done on my boat's motor by Pleasure Bay, starting on August 8, 2024. I was originally quoted $6,200 for a full rebuild, and they told me the repairs would take approximately two weeks. However, the work was not completed until Oct 3, 2024—well beyond the promised timeframe.

    When I received the final bill, it was $8,500, significantly higher than the original quote. I was never informed of any additional costs before they billed me. Despite raising concerns, I ultimately paid the amount.

    Then, in October, Pleasure Bay removed my boat without authorization, winterized it without my consent, and charged me $1,917 for this unauthorized service. I told them that if they didn’t remove the charges, I would dispute the cost with my credit card company.

    My boat remained at their marina for winter storage. However, when I took my boat out, I noticed the motor was overheating—the same motor they rebuilt. I contacted the marina and spoke to the person who worked on my boat. During the conversation, I was insulted and called a moron. I informed him that I intended to file a formal complaint, but he refused to honor his work.

Pleasure Bay Yacht Basin is NOT a BBB Accredited Business.

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