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Business Profile

Furniture Repair

Tri-State Furniture Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Repair.

Complaints

This profile includes complaints for Tri-State Furniture Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tri-State Furniture Service, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tri State was supposed to evaluate and fix my broken furniture today. I fell from the broken recliner. They insisted they were at my house today and I tried to tell them that the driver lied- I have a Ring Doorbell and four dogs and I was sitting in my livingroom right by the door.
      They insisted my house was yellow and my doorbell was on the left side. They sent a picture to Macys of what was NOT my house. They would not listen, nor come back. This is their third mistake- first time no show, second time wrong day and today wrong house. I once again took off of work and had to cancel a doctor’s appointment. I sat in my house the entire day waiting. Macys said they would come back later on. I called Tristate and they said they were not coming back. Shantell would not have the president call me after several requests, nor would she give me the email of the president. She sent me over to George M*******, who claims to be the vice president. He would not give me the email of the president of the company and claimed to be “following protocol”, which I still have no idea what he was talking about. Since it was their error, once again, the tech should have been sent back. I am having surgery next week, so this was my absolute last day to get this fixed. This company is incompetent and has terrible customer service and communication.

    Tri-State Furniture Service, Inc. is NOT a BBB Accredited Business.

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