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Business Profile

General Contractor

United Friend Home Improvement

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired *********************** to do our home improvement project. I trusted him as he came from a recommendation from a friend and did not have any written contract. However, the mails, WhatsApp messages and the checks I pad are all there with me to prove that this guy worked on my project. As part of the project, Porcelean tiles to be installed roughly around **** sqft. The project was supposed to be completed from Feb through April 2022. He dragged the project until September 2022. Finally when he left couple of tiles were loose and he told us that house is settling with tiles and they will be fine. We trusted him. Slowly one tile at a time loosening up and grout is coming out leaving the gaps between the tiles. They look very ugly. Started breaking as the days go by. We called him several times to come and fix. After several calls, he came and said our floor was not good and that is why the tiles are coming out. He cant reinstall. Several tile installers I called and all of them are saying that tiles are not installed properly. I paid him $10K to install and bought the tiles for $10K and + all the material that he bought I paid him. Now I cannot keep the same tiles as they are breaking and creating hazardous condition at home. He needs to repay me my damages and all the frustration and mental stress he caused.

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