Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 50 hours of French Tutoring from Language Trainers Australia, (ID******). It was for my Son *******. I paid the total fee of $1775.(final installment was made 16th Aug). *******'s Tutor was Bruno, but he wa,s unreliable and failed to show-up for two lessons (22nd July and 6th Aug). Bruno also showed little teaching skill, providing no course material and no structured method or reviewing. ******* had 9 hours of lessons with Bruno in total and made no progress. I raised this with the Course Coordinator Len Q******. Len offered a new Tutor, Aline. However, Aline also failed to show for the first scheduled lesson (20th Aug) and also lacked professional teaching skills. Aline did provide course material but She went through it at a too fast pace with little revision/re-enforcement, and when my Son made mistakes Aline became increasingly sharp and curt with him. He began to dread the lessons and did not want to continue. In total ******* had 14 hours of lessons and yet made little progress. We are very disappointed. The Tutors we had were not to the standard which Language Trainers advertises. Out Tutors were unreliable and unprofessional. I have asked Len Q****** for a refund for the remaining lessons but have received nothing as yet.

  Business Response

  Date: 10/21/2023

  We are waiting to send the refund of $1278, we are waiting now for the client's bank details to make the refund transfer.

  Customer Answer

  Date: 10/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you, l have received the refund in full.
  
  Regards,
  ****** *******

• Initial Complaint

  Date:05/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Language trainers is an online language learning company. I approached language trainers for them to find me a local Arabic trainer for in person lessons. They required me to pay for my entire course upfront, after I paid the tuition, they went silent until I reached out to them inquiring about the status of a trainer. I was told I would be provided with a trainer profile, which I still have not been given. They assured me they already had a person lined up, but later told me they did not have anyone because the person had to cancel. They have had 3 weeks and still have not found a language trainer for me. They offered me online training instead which I denied. The course coordinator told me today (5/4/2023) on the phone that they dont have a trainer for me. I want to be refunded for lack of services rendered. They claim I am cancelling my contract which penalizes me $500. But they are the ones who are unable to supply a qualified trainer. Now I feel like they are ignoring me and trying to find an underqualified trainer just so they can keep my $500.

  Business Response

  Date: 05/05/2023

  Dear ****, I am so sorry things didn't work out this time with your Arabic trainer, we tried so hard to make this happen, we were so close with several trainers who ended up not being able to commit in the end. My Accounts team tell me your full refund was processed today.
  I wish you every success with your language learning journey. If you would like ** to keep looking for a trainer anyway, please let ** know through the usual channels, there is absolutely no commitment on your part, but we can try and you could do a free taster ****** with the trainer. Wishing you a good weekend.